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- Tasks: Provide technical support and contribute to science education tools.
- Company: Findel is a leading eCommerce supplier of educational resources in the UK.
- Benefits: Enjoy 25 days holiday, hybrid working, and staff discounts.
- Why this job: Make a real impact in science education while working in a fun, supportive culture.
- Qualifications: Experience as a school science technician or relevant science degree required.
- Other info: Join a team that values creativity and proactive problem-solving.
The predicted salary is between 28800 - 43200 £ per year.
Are you ready to inspire the next generation of scientists? Come and join our friendly team as a Technical Support Assistant where you’ll play a key role in delivering expert science support to our internal teams and valued customers for our Philip Harris and Unilab brands. From answering product queries to shaping new science education tools, this is a varied and hands-on role with real impact. Reporting to the Technical Support Manager, you’ll be the voice of technical confidence and the brain behind technical science content that supports and engages science customers. This role would suit someone who has experience as a school-based science technician or a science related degree. If this sounds like you, please get in touch – we’d love to hear from you.
Your Role:
- Provide first-line technical support for science education customers
- Contribute to product development – from concept to classroom
- Create clear and helpful Notes for Use and technical documentation
- Support marketing and training events, deliver workshops, and attend trade shows
- Ensure accurate technical representation in photography and digital content
- Help drive UK and international sales with technical input and support
- Maintain expert knowledge of product maintenance and service requirements
- Support the development of dynamic website content, blog posts, and product microsites
- Customer queries/issues resolution
- Actively contribute to product strategy - identifying opportunities and gaps in the science range.
About You:
- Experience as a school science technician or other relevant experience with a science background
- Strong communication skills with the ability to explain technical detail to different audiences
- A proactive mindset and genuine passion for science education
- Competency in Microsoft Office and a creative flair for content
- Able to solve problems by thinking creatively and being resourceful
- Excellent verbal and written communication/presentation skills
- Ambition to grow and a “can-do” attitude.
- Ideally have own transport and driving license
What’s in it for you:
- Competitive salary & benefits package including: 25 days holiday (pro rata), Birthday holiday, Contributory pension scheme, Employee Assistance Programme, including online GP & well-being support, Volunteering Leave, Staff discounts
We support hybrid working, with 3 days per week at our collaborative workspace in Hyde, Greater Manchester. Our culture is friendly, welcoming and supportive, and we believe work should be fun.
About Findel:
Findel is an eCommerce educational resources supplier in the UK and International schools and nurseries marketplace. We own several general and specialist educational brands; Hope, GLS, Davies Sports, Philip Harris, Spa4Schools, A-Z, EuHu and LDA. We look for people who want to inspire future generations of learners and who will play a part in moving Findel forward for the greater good. We recruit people who stand out from the crowd, take responsibility for seeking out what adds value and think outside the box.
To find out about Findel, our vision, values and all the great things we do to support communities and the environment, please visit: https://www.findel.co.uk/
Technical Support Assistant- Science Resources (Greater Manchester) employer: Findel
Contact Detail:
Findel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Assistant- Science Resources (Greater Manchester)
✨Tip Number 1
Familiarise yourself with the latest trends in science education and resources. This will not only help you understand the products better but also allow you to engage confidently with customers and internal teams.
✨Tip Number 2
Network with professionals in the science education field. Attend workshops, webinars, or local events to meet people who can provide insights into the role and potentially refer you to opportunities.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of examples from your past experiences where you creatively resolved technical issues or improved processes.
✨Tip Number 4
Showcase your passion for science education by discussing any relevant projects or initiatives you've been involved in. This could include volunteering, tutoring, or creating educational content that aligns with the company's mission.
We think you need these skills to ace Technical Support Assistant- Science Resources (Greater Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a school science technician or any science-related qualifications. Emphasise your communication skills and any previous roles where you provided technical support.
Craft a Compelling Cover Letter: In your cover letter, express your passion for science education and how your background aligns with the role. Mention specific examples of how you've contributed to product development or resolved customer queries in the past.
Showcase Your Technical Skills: Detail your competency in Microsoft Office and any creative projects you've worked on, such as developing educational content or technical documentation. This will demonstrate your ability to contribute to the role effectively.
Prepare for Potential Questions: Think about how you would explain complex scientific concepts to different audiences. Be ready to discuss your problem-solving approach and provide examples of how you've used creativity in your previous roles.
How to prepare for a job interview at Findel
✨Show Your Passion for Science Education
Make sure to express your genuine enthusiasm for science education during the interview. Share any experiences or projects that highlight your commitment to inspiring future generations of scientists.
✨Demonstrate Technical Knowledge
Be prepared to discuss your technical expertise, especially if you have experience as a school science technician. Highlight specific examples where you've successfully resolved technical issues or contributed to product development.
✨Communicate Clearly and Effectively
Since strong communication skills are essential for this role, practice explaining complex scientific concepts in simple terms. This will show your ability to engage with different audiences, from internal teams to customers.
✨Prepare for Problem-Solving Scenarios
Think of examples where you've had to solve problems creatively. Be ready to discuss how you approached these challenges and what solutions you implemented, as this will demonstrate your resourcefulness and proactive mindset.
