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- Tasks: Engage with customers via phone, assist with inquiries, and ensure a positive experience.
- Company: Join Matthew James Recruitment, a company dedicated to outstanding customer service.
- Benefits: Enjoy a Monday to Friday schedule with opportunities for growth and development.
- Why this job: Be part of a team that values communication and customer satisfaction while making a real impact.
- Qualifications: Excellent communication skills; bilingual candidates, especially in Spanish and English, are encouraged to apply.
- Other info: Ideal for those passionate about helping others and looking for a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Job description Job Overview Matthew James Recruitment are seeking a dedicated and enthusiastic Customer Service Representative to join our client. The ideal candidate will possess excellent communication skills and a passion for providing outstanding service to our customers. This role involves engaging with customers via phone, assisting with inquiries, and ensuring a positive experience throughout their interaction with our company. Bilingual or multilingual candidates, particularly those fluent in Spanish and English, are highly encouraged to apply. Monday – Friday 8.30am until 5.30pm Duties Respond to customer inquiries promptly and professionally via phone and other communication channels. Provide accurate information regarding products and services to assist customers effectively. Handle customer complaints with empathy and professionalism, aiming for resolution and satisfaction. Perform data entry tasks accurately to maintain up-to-date customer records. Analyse customer feedback to identify areas for improvement in service delivery. Engage in upselling opportunities by recommending additional products or s…
Customer Service Advisor employer: Matthew James Recruitment
Contact Detail:
Matthew James Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure to showcase your communication skills during the interview. Practice common customer service scenarios with a friend to demonstrate how you would handle inquiries and complaints effectively.
✨Tip Number 2
If you're bilingual or multilingual, highlight this in your conversations. Being fluent in Spanish and English can set you apart from other candidates and show that you can cater to a diverse customer base.
✨Tip Number 3
Familiarize yourself with our products and services before the interview. This will not only help you answer questions confidently but also allow you to engage in upselling opportunities during your discussions.
✨Tip Number 4
Demonstrate your problem-solving skills by preparing examples of how you've handled difficult customer situations in the past. This will show your potential employer that you can maintain professionalism and empathy under pressure.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Highlight Communication Skills: Make sure to emphasize your excellent communication skills in your application. Provide specific examples of how you've successfully engaged with customers in previous roles.
Showcase Bilingual Abilities: If you are bilingual or multilingual, especially in Spanish and English, highlight this prominently in your CV and cover letter. Mention any relevant experiences where you utilized these language skills.
Demonstrate Empathy and Problem-Solving: Include examples in your application that showcase your ability to handle customer complaints with empathy and professionalism. Describe situations where you resolved issues effectively.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to demonstrate that you understand the role and its requirements.
How to prepare for a job interview at Matthew James Recruitment
✨Showcase Your Communication Skills
Since the role requires excellent communication, practice articulating your thoughts clearly. Prepare to discuss how you've effectively communicated with customers in past roles.
✨Demonstrate Empathy
Be ready to share examples of how you've handled customer complaints with empathy. Highlight situations where you turned a negative experience into a positive one for the customer.
✨Highlight Bilingual Abilities
If you're bilingual or multilingual, make sure to emphasize this during the interview. Discuss how your language skills can enhance customer interactions and improve service delivery.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises that simulate customer interactions. Practice responding to common inquiries and complaints to demonstrate your problem-solving skills.
