Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Map the current contact centre landscape and create integration blueprints.
- Company: Join Spencer Clarke Group, a leader in public sector solutions.
- Benefits: Enjoy hybrid work options and competitive salary based on experience.
- Why this job: Be part of a transformative project that enhances resident experiences.
- Qualifications: Extensive knowledge of contact centres and public sector experience required.
- Other info: This role is hybrid, requiring only one day on-site per month.
The predicted salary is between 43200 - 72000 £ per year.
About the role:
Based in Greater London (Hybrid – one day per month on site):
- Map the As-Is landscape for the contact centre
- Create the blueprint for the integrations with the various systems
- Lead the research/discovery and create the documentation that completes the business case for the Resident Experience Programme.
About you:
You will have the following skillsets or experiences:
- Extensive knowledge and experience of Contact Centres.
- Extensive Public Sector / Local Authority experience.
- As-Is landscaping on a large scale
- Experience maturing functions.
What’s on offer:
*negotiable based on experience
*please submit your CV with the rate you require
Enterprise Architect (Contact Centres) employer: Spencer Clarke Group
Contact Detail:
Spencer Clarke Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Architect (Contact Centres)
✨Tip Number 1
Network with professionals in the contact centre industry, especially those who have experience in public sector roles. Attend relevant events or webinars to connect with potential colleagues and learn more about the latest trends.
✨Tip Number 2
Familiarise yourself with the specific technologies and systems used in contact centres. Being knowledgeable about integration processes will give you an edge during discussions with hiring managers.
✨Tip Number 3
Prepare to discuss your previous experiences with As-Is landscaping and how you've successfully matured functions in past roles. Real-life examples will demonstrate your capability and fit for the position.
✨Tip Number 4
Research the Resident Experience Programme and understand its goals. Showing that you are informed about the programme will highlight your genuine interest in the role and the organisation.
We think you need these skills to ace Enterprise Architect (Contact Centres)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Enterprise Architect in Contact Centres. Familiarise yourself with the specific skills and experiences mentioned in the job description, such as As-Is landscaping and public sector experience.
Tailor Your CV: Customise your CV to highlight relevant experiences that align with the job requirements. Emphasise your knowledge of contact centres and any previous work with local authorities or public sector projects.
Craft a Compelling Cover Letter: Write a cover letter that not only introduces yourself but also explains why you are a perfect fit for this role. Mention your experience with creating blueprints for integrations and your ability to lead research and documentation efforts.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. A polished application reflects your attention to detail, which is crucial for an Enterprise Architect.
How to prepare for a job interview at Spencer Clarke Group
✨Understand the As-Is Landscape
Make sure you have a solid grasp of the current state of contact centres. Be prepared to discuss your experience with mapping out existing systems and processes, as this will be crucial for the role.
✨Showcase Your Public Sector Experience
Highlight any relevant experience you have in the public sector or local authorities. This will demonstrate your understanding of the unique challenges and requirements in that environment.
✨Prepare for Technical Questions
Expect questions about system integrations and architectural frameworks. Brush up on your technical knowledge and be ready to explain how you've successfully led similar projects in the past.
✨Demonstrate Leadership Skills
Since the role involves leading research and documentation efforts, be prepared to share examples of how you've effectively led teams or projects. Highlight your ability to communicate and collaborate with various stakeholders.
