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- Tasks: Provide first and second line IT support in a fast-paced trading environment.
- Company: Join a leading financial institution in the heart of London.
- Benefits: Competitive pay, potential for long-term work, and hands-on experience.
- Why this job: Be the go-to IT expert in a dynamic setting, making a real impact.
- Qualifications: Experience in financial services IT support and strong troubleshooting skills required.
- Other info: Work on-site in Central London, with opportunities to collaborate on exciting projects.
£300–£350 per day | Inside IR35 | Central London (5 days on site) Initial 6-month contract | Long-term potential
You’ll be working for a financial institution in the City, delivering first and second line IT support to users in a high-pressure trading floor environment. You’ll be the face of IT for front and back office teams — solving problems on the spot, keeping systems live, and supporting everything from desktops to market data feeds.
What you’ll be doing:- Supporting trading desk and back office users in a fast-paced, high-performance environment
- Managing support tickets end-to-end — from logging to closure
- Installing and maintaining desktop hardware, software, and peripherals
- Supporting collaboration tools like O365, Teams, Exchange and more
- Collaborating with infrastructure, telecoms, and networking teams
- Assisting the Trade Floor Support Lead and contributing to ad hoc projects
- Experience supporting trading or financial services users
- Familiarity in supporting electronic trading, and market data technology in both Front and back office situations.
- Proven experience supporting Windows 10/11 desktops in a professional environment
- Strong hands-on skills with O365, Exchange, Teams, Mimecast
- Experience with PC imaging and deployment tools (SCCM, InTune)
- Confident working with Dell, Lenovo, HPE trade floor hardware
- Excellent troubleshooting and communication skills
- Strong grasp of ITIL processes
- Familiarity with market data and trading apps is a nice-to-have
You’ll be the calm in the storm — someone who can diagnose, fix and reassure users without breaking stride. If you’re looking for a role where you’re visible, valued and right at the heart of the action, this is it.
To apply – click the link or for a faster response email Barry.Ansell@HarringtonStarr.com
Desktop Support Engineer (, , United Kingdom) employer: Harrington Starr
Contact Detail:
Harrington Starr Recruiting Team
Barry.Ansell@HarringtonStarr.com
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as O365, Teams, and SCCM. Being able to demonstrate your hands-on experience with these tools during any discussions will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in high-pressure environments, especially within financial services. Prepare examples of how you've successfully managed support tickets or resolved issues quickly to showcase your ability to thrive on a trading floor.
✨Tip Number 3
Network with professionals in the financial IT sector. Attend industry events or join relevant online forums to connect with others who work in similar roles. This can provide valuable insights and potentially lead to referrals.
✨Tip Number 4
Prepare for potential technical questions by brushing up on troubleshooting scenarios related to desktop support in a trading environment. Being ready to discuss real-life problems and solutions will demonstrate your expertise and confidence.
We think you need these skills to ace Desktop Support Engineer (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in supporting trading or financial services users. Emphasise your familiarity with electronic trading and market data technology, as well as your hands-on skills with Windows 10/11 and O365.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the fast-paced environment. Mention specific examples of how you've successfully managed support tickets and collaborated with teams in previous positions.
Highlight Technical Skills: Clearly list your technical skills related to desktop support, including experience with PC imaging and deployment tools like SCCM and InTune. Don't forget to mention your troubleshooting abilities and knowledge of ITIL processes.
Showcase Soft Skills: Since this role requires excellent communication skills, provide examples of how you've effectively communicated with users in high-pressure situations. Highlight your ability to remain calm and reassuring while solving problems.
How to prepare for a job interview at Harrington Starr
✨Showcase Your Technical Skills
Be prepared to discuss your experience with Windows 10/11 and the specific tools mentioned in the job description, such as O365, Teams, and SCCM. Bring examples of how you've successfully resolved technical issues in a fast-paced environment.
✨Demonstrate Your Problem-Solving Ability
Since you'll be working in a high-pressure trading floor environment, it's crucial to illustrate your troubleshooting skills. Prepare to share specific scenarios where you diagnosed and resolved issues quickly, ensuring minimal disruption to users.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to reassure users who may not be as tech-savvy. Consider role-playing common support scenarios with a friend.
✨Understand the Financial Environment
Familiarise yourself with the basics of trading and financial services. Being able to speak knowledgeably about market data technology and trading applications will demonstrate your commitment and understanding of the industry, making you a more attractive candidate.
