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- Tasks: Manage client relationships and ensure they maximise value from our RegTech platform.
- Company: Join a rapidly growing RegTech company focused on compliance with AML regulations.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a collaborative team environment.
- Why this job: Make a real impact while working in a supportive culture with ambitious growth plans.
- Qualifications: Experience in Account Management or Customer Success is essential; knowledge of AML is a plus.
- Other info: Work in Leeds three times a week and engage with high-value clients.
The predicted salary is between 28000 - 42000 £ per year.
A rapidly growing RegTech company is looking for a Customer Success Manager to join their high-performing, collaborative team. Their software suite helps regulated businesses stay compliant with Anti-Money Laundering (AML) regulations – and your role will be key to ensuring customers get maximum value from the platform.
What you’ll be doing:
- Manage and grow relationships with high-value clients, with a focus on retention and revenue growth
- Lead face-to-face and virtual meetings to align client goals with product capability
- Create tailored success plans to support adoption and compliance outcomes
- Handle objections and escalations with professionalism and confidence
- Identify and mitigate churn risks proactively
- Collaborate with Sales, Product and Marketing on onboarding and upsell opportunities
- Stay current with RegTech and AML regulations, sharing insights with your team
What we’re looking for:
- Proven experience in Account Management, Customer Success, or similar commercial roles
- Background in a regulated environment, ideally Financial Services
- Strong communicator, confident working with senior stakeholders
- AML, compliance, or SaaS knowledge is a bonus – but not essential
This is a great opportunity to step into a role with real impact, working with a business known for its supportive team culture and ambitious growth plans.
For more information, please apply!
Customer Success Manager (, , United Kingdom) employer: Corecom Consulting
Contact Detail:
Corecom Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with the RegTech landscape and Anti-Money Laundering regulations. Understanding the industry will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the Customer Success and RegTech fields. Attend relevant webinars or local meetups to connect with potential colleagues and gain insights into the company culture.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed client relationships in the past. Highlight your ability to handle objections and drive customer satisfaction, as these are key aspects of the role.
✨Tip Number 4
Research StudySmarter and our values. Tailoring your conversation to align with our mission and demonstrating how you can contribute to our team will make a strong impression during the interview process.
We think you need these skills to ace Customer Success Manager (, , United Kingdom)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Account Management or Customer Success. Emphasise any background you have in regulated environments, particularly in Financial Services, to align with the job requirements.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences where you've successfully managed client relationships or handled escalations, showcasing your communication skills and ability to work with senior stakeholders.
Showcase Relevant Skills: Highlight any knowledge of AML regulations or SaaS platforms in your application. Even if you don't have direct experience, demonstrating an understanding of these areas can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a Customer Success Manager role.
How to prepare for a job interview at Corecom Consulting
✨Understand the RegTech Landscape
Familiarise yourself with the current trends and challenges in the RegTech industry, especially around Anti-Money Laundering regulations. This knowledge will help you demonstrate your interest and understanding of the sector during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you retained clients and drove revenue growth, as these are key aspects of the Customer Success Manager role.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific situations, such as dealing with client objections or mitigating churn risks. Think through your approach and be ready to discuss your problem-solving strategies.
✨Demonstrate Collaboration Skills
Since the role involves working closely with Sales, Product, and Marketing teams, be prepared to discuss how you've collaborated with different departments in the past. Share examples that highlight your teamwork and communication skills.
