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- Tasks: Join us as a Client Service Administrator, handling client requests and building relationships.
- Company: Be part of an award-winning financial services and tech group in Newcastle Upon Tyne.
- Benefits: Enjoy a competitive salary, hybrid working, 33 days leave, and career development opportunities.
- Why this job: This role offers a chance to grow in a supportive environment with exciting team events.
- Qualifications: Strong communication, problem-solving, and organisational skills are essential; MS Office knowledge required.
- Other info: Full-time position with a focus on personal and professional growth in the wealth management sector.
The predicted salary is between 25000 - 35000 £ per year.
BMC Recruitment Group are currently recruiting for a Client/Customer Service Administrator to join our client who are an award-winning group of financial services and technology companies based in Newburn, Newcastle Upon Tyne.
Key Benefits they offer:
- Salary remuneration of £31,396 inclusive of a bonus.
- Full-time permanent position
- Working Hours - Monday to Friday 8:30am - 5:30pm (1hr Lunch)
- Hybrid Working following training - Typically 2 days from home - 3 days office based
- Free on-site parking
- 33 days annual leave, including bank holidays (increases with length of service)
- Company pension contribution (increases with length of service)
- Financial Services Academy – Allowing employees to develop their career within the wealth management sector
- Company/team events throughout the year
Your Duties & Responsibilities include:
- Processing client and adviser requests within SLA including payments out, internal transfers and investment strategies.
- Answering emails, secure messages and post/letters from both advisers and end clients within the SLA
- Understanding system task failures and manually processing these
- Answering incoming and making outgoing calls to build relationships with advisers and clients
- Dealing with queries and helping to resolve escalation cases generated within the team
You will need:
- Strong Communication skills.
- Strong problem-solving and decision-making skills.
- Strong organisational and time management skills.
- The ability to build positive relationships with team members, clients, and other stakeholders.
- Knowledge of MS Office products, such as Excel and Word.
Client Service Administrator employer: BMC Recruitment Group Ltd
Contact Detail:
BMC Recruitment Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Administrator
✨Tip Number 1
Familiarise yourself with the financial services industry, especially the specific products and services offered by our client. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills by engaging in mock interviews or discussions with friends. Being able to articulate your thoughts clearly and confidently is crucial for a Client Service Administrator role, where you'll be interacting with clients and advisers regularly.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of past experiences where you've successfully resolved issues or improved processes. This will highlight your capability to handle the responsibilities outlined in the job description.
✨Tip Number 4
Network with professionals in the financial services sector, either through LinkedIn or local events. Building connections can provide valuable insights into the company culture and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Client Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Client Service Administrator role. Emphasise your communication, problem-solving, and organisational skills, as these are key for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how your previous experience has prepared you for the responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency with MS Office products, particularly Excel and Word. Provide examples of how you've used these tools in past roles to enhance your effectiveness.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at BMC Recruitment Group Ltd
✨Showcase Your Communication Skills
As a Client Service Administrator, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully communicated with clients or team members.
✨Highlight Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Prepare specific examples of challenges you've faced in previous roles and how you resolved them. This will show your potential employer that you can handle the demands of the job.
✨Demonstrate Organisational Skills
Given the nature of the role, being organised is crucial. Discuss your methods for managing tasks and prioritising work effectively. You might want to mention any tools or techniques you use to stay on top of your responsibilities.
✨Familiarise Yourself with Financial Services
Since the position is within the financial services sector, having a basic understanding of the industry will be beneficial. Brush up on relevant terminology and current trends. This knowledge will help you engage more meaningfully during the interview.
