Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help clients adopt our SaaS solutions through support and onboarding.
- Company: Join MaxContact, a leader in customer success and SaaS solutions.
- Benefits: Enjoy a hybrid work model with flexible options and a supportive team culture.
- Why this job: Make a real impact on client success while developing your skills in a dynamic environment.
- Qualifications: 1+ year experience in SaaS support or implementation; CcaaS knowledge is a plus.
- Other info: This role involves both office work in Manchester and client visits.
The predicted salary is between 30000 - 42000 £ per year.
About the Job
Our Adoption team (part of the overall Customer Success Team) launch our customer’s journey with MaxContact – onboarding and configuring their solutions, proactively assisting and driving Adoption. They are also there to support clients on their questions throughout the customer lifecycle.
This role will involve Customer Care (Support) and Onboarding (Implementation) and is very important to ensure that our clients are able to adopt our solutions and achieve their success outcomes. This is a hybrid role, our office is based in Manchester, and customer visits will be necessary.
We have a number of open positions and are looking for individuals with 1 year plus experience in a SaaS business (in Support or Implementation functions) with customer facing roles. Experience of CcaaS, either as a vendor or a user, will also be beneficial.
Key Responsibilities- Provide guidance to clients answering their questions on how to use our SaaS products. Questions are received from email tickets, webchat or from phone calls.
- Contribute to Onboarding projects with a focus on post go-live hypercare activities to ensure that clients are supported during this crucial phase and adopting high value add features.
- With training and development be able to deliver SMB Onboarding projects with a focus on delivery and achieving success outcomes. Our Onboarding process involved Discovery & Design > Build & Configuration > Testing & Go-live.
- Cross functional collaboration: across the Customer Success Team and throughout the wider business.
- Deliver positive experiences for our clients, measured in survey scores.
Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation (Manchester) employer: MaxContact
Contact Detail:
MaxContact Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation (Manchester)
✨Tip Number 1
Familiarise yourself with the SaaS landscape, particularly focusing on CcaaS solutions. Understanding the nuances of these platforms will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar companies. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your discussions.
✨Tip Number 3
Prepare to discuss specific examples from your past experience where you've successfully onboarded clients or resolved customer issues. Highlighting your problem-solving skills and customer care approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your ability to collaborate across teams. Since this role involves working with various departments, being able to articulate your experience in cross-functional projects will set you apart from other candidates.
We think you need these skills to ace Solution Engineer (Adoption) - SaaS (CcaaS) Support / Implementation (Manchester)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in SaaS, particularly in support or implementation roles. Emphasise any customer-facing roles and specific achievements that demonstrate your ability to drive adoption and deliver positive client experiences.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your understanding of the importance of customer success and how your background aligns with the responsibilities of the Solution Engineer position.
Showcase Relevant Skills: Highlight skills that are crucial for this role, such as communication, problem-solving, and project management. If you have experience with CcaaS, make sure to mention it, as it will strengthen your application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in customer-facing roles.
How to prepare for a job interview at MaxContact
✨Showcase Your SaaS Experience
Make sure to highlight your experience in a SaaS environment, especially in support or implementation roles. Be prepared to discuss specific examples of how you've helped clients adopt new technologies and overcome challenges.
✨Understand CcaaS Fundamentals
Familiarise yourself with the concepts of Contact Centre as a Service (CcaaS). If you have experience as a vendor or user, share relevant insights during the interview to demonstrate your understanding of the industry.
✨Emphasise Customer Care Skills
Since this role involves direct client interaction, be ready to discuss your customer care skills. Share examples of how you've successfully resolved client queries and contributed to positive customer experiences.
✨Prepare for Cross-Functional Collaboration
This position requires working closely with various teams. Think of instances where you've collaborated with others to achieve a common goal, and be ready to explain how you can contribute to a cohesive team environment.
