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- Tasks: Coordinate international removals and manage logistics for seamless client experiences.
- Company: Join a small, dynamic team in Bristol focused on international shipping.
- Benefits: Enjoy a competitive salary, company pension, and a Monday to Friday schedule with no weekends.
- Why this job: Be part of a supportive team, enhance your customer service skills, and make a real impact.
- Qualifications: 3 years of customer service and freight forwarding experience required; strong IT skills essential.
- Other info: This is a full-time, permanent position with no remote work options.
The predicted salary is between 24000 - 32000 £ per year.
We are currently looking for someone to join our small team in Bristol, handling international removals. This would suit someone with experience predominantly in ocean freight exports, but anyone with a freight forwarding/logistics background would be considered. We are looking for an International Removals Ocean Export Co-Ordinator to complement our small team in arranging the shipments for overseas. We deal directly with members of the public, so previous customer service experience is essential and it is preferable that you have experience in export and deep-sea shipping/freight forwarding procedures.
We use software systems to log client information and related export documentation, so experience of data input is required, along with a keen eye for detail. Your role will involve coordinating logistics, liaising with shipping agents, and ensuring seamless moving experiences for our clients.
Key Skills- Excellent communication skills, both written and oral
- IT skills, including use of Microsoft Office applications
- Ability to work under pressure
- Experience in a shipping/logistics/freight forwarding environment preferred
- Organisational and time management skills
- Self-motivation
- Teamwork
- A proactive attitude
- Customer contact via e-mail and telephone
- Keying data into in-house operations system relating to customers' moves
- Interacting with in-house transport and warehouse team regarding collections and packing
- Producing purchase invoices using our in-house accounting system
- Producing invoices using our in-house accounting system
- Liaising with our shipping agents and producing Bill of Lading instructions
- Tracking shipments via shipping agents & carriers and keeping customers updated of progress
- Liaising with import agents regarding customs clearance and delivery
- Export Customs entries using HMRC CDS Customs system
Job Types: Full-time, Permanent
Pay: £28,000.00-£32,000.00 per year
Benefits:- Company pension
- Monday to Friday
- No weekends
- Customer service: 3 years (required)
- Freight Forwarding: 3 years (required)
Work Location: In person - no Hybrid
Ocean Freight Operator employer: Kevin Theobald Employment Agency
Contact Detail:
Kevin Theobald Employment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ocean Freight Operator
✨Tip Number 1
Familiarise yourself with the specific software systems used in ocean freight and logistics. Being able to demonstrate your proficiency in these tools during an interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your knowledge of export and deep-sea shipping procedures. Understanding the nuances of these processes will not only help you in the role but also impress the hiring team with your expertise.
✨Tip Number 3
Prepare to discuss your previous customer service experiences in detail. Since this role involves direct interaction with clients, showcasing your ability to handle customer queries effectively will be crucial.
✨Tip Number 4
Highlight your organisational and time management skills during the interview. Given the fast-paced nature of logistics, demonstrating how you prioritise tasks and manage deadlines will resonate well with the team.
We think you need these skills to ace Ocean Freight Operator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in ocean freight exports and customer service. Use specific examples that demonstrate your skills in logistics and communication, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the logistics industry and your understanding of international removals. Mention any relevant software experience and your ability to work under pressure, as these are key aspects of the job.
Highlight Relevant Experience: In your application, emphasise your previous roles in freight forwarding or logistics. Detail your experience with data input and customer interactions, as well as any familiarity with export customs procedures.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A keen eye for detail is essential for this position, so make sure your application reflects that quality.
How to prepare for a job interview at Kevin Theobald Employment Agency
✨Showcase Your Customer Service Skills
Since the role involves direct interaction with clients, it's crucial to highlight your previous customer service experience. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past.
✨Demonstrate Your Knowledge of Ocean Freight
Familiarise yourself with ocean freight exports and logistics terminology. Be ready to discuss your understanding of shipping procedures, customs clearance, and any relevant software systems you’ve used in previous roles.
✨Highlight Your Attention to Detail
Given the importance of accuracy in data input and documentation, prepare to discuss instances where your keen eye for detail has positively impacted your work. This could include avoiding errors in shipping documents or ensuring compliance with regulations.
✨Prepare for Teamwork Scenarios
As this position requires collaboration with various teams, think of examples that showcase your ability to work well in a team environment. Discuss how you've contributed to team success in past roles, especially in high-pressure situations.
