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- Tasks: Support the Corporate Learning and Development team with admin tasks and event organisation.
- Company: Join a public client dedicated to enhancing learning and development services.
- Benefits: Earn £12.65 per hour with flexible working options.
- Why this job: Gain valuable experience in a supportive environment while making a real impact.
- Qualifications: Previous admin experience and event organisation skills are essential.
- Other info: This is a temporary role based in Glenfield.
Our public client are looking for a Business Support Assistant to join them on a temporary basis.
Location – Glenfield
Pay Rate – £12.65ph
Job purpose: To provide administrative support to the Corporate Learning and Development Service and Management Team, including a range of customers, internal/external stakeholders and partners. Ensuring that the service provided is business focussed.
Main Duties:
- Administration of all learning and development activities and events, including arranging venues, catering, resources, nominations process, maintenance of databases and learning management system.
- Diary Management - maintain electronic calendars for members of the Corporate Learning and Development Management Team, arrange learning and development events, appointments, meetings, venues and travel but also organise the calendar to allow for preparation time for meetings e.g. report writing. Ensure the Corporate Learning and Development Management Team has the necessary annotated papers in good time to review for meetings.
- To ensure orders are processed and full and accurate budgets records are maintained.
- Maintain and operate comprehensive and efficient filing and documentation collation in accordance with data protection laws and confidentiality requirements.
- Undertake the organisation and administration of learning and development events and meetings. This includes issuing contracts, liaising with external service providers, and general administration such as the preparation and circulation of learning and development materials, agendas and the taking and distribution of minutes/outcome of events. Ensure action points, both own and others are followed up and completed. Be prepared to contribute in meetings relating to projects being undertaken by the management team and to receive action points to process.
- Respond to and screen telephone calls, e-mails and other enquiries. Provide high level of customer care. Ensure that emails are flagged up with the appropriate level of urgency displayed in the inbox title bar of the message or are dealt with immediately, if necessary, in a member of the Corporate Learning and Development Management Team’s absence.
- Co-ordinate incoming and outgoing correspondence/mail, taking appropriate action to record, track, progress and prioritise work, composing correspondence on own initiative, as required.
And other duties when required.
Experience required:
- Experience of delivering an effective service to deadlines.
- Previous administration experience at a similar level.
- Experience of organising events such as training, meetings, booking venues, arranging delegate attendance, scheduling large groups to attend, etc.
- Evidence of maintaining manual and electronic administrative systems.
- Knowledge and experience of using standard software packages, i.e. major components of Microsoft Office or equivalent.
- Administering and taking minutes of meetings.
- Answering general routine correspondence and queries on behalf of members of the Corporate L&D Service.
- Experience of working with a computerised learning management system.
Business Support Assistant employer: JT Recruit
Contact Detail:
JT Recruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Assistant
✨Tip Number 1
Familiarise yourself with the specific software and tools mentioned in the job description, especially Microsoft Office and any learning management systems. Being able to demonstrate your proficiency in these areas during an interview can set you apart from other candidates.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple tasks or events in the past. Be ready to discuss specific situations where you met tight deadlines or coordinated complex schedules.
✨Tip Number 3
Research the Corporate Learning and Development Service to understand their goals and challenges. This knowledge will allow you to tailor your responses in interviews and show that you're genuinely interested in contributing to their success.
✨Tip Number 4
Prepare to discuss your customer service experience, as providing high levels of customer care is crucial for this role. Think of examples where you effectively handled inquiries or resolved issues, demonstrating your ability to maintain professionalism under pressure.
We think you need these skills to ace Business Support Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administration and event organisation. Use keywords from the job description, such as 'diary management' and 'customer care', to demonstrate your suitability for the role.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities listed in the job description. Explain how your previous experiences align with the duties of the Business Support Assistant, particularly in managing learning and development activities.
Showcase Relevant Skills: In your application, emphasise your proficiency with Microsoft Office and any experience with learning management systems. Mention your ability to maintain accurate records and manage multiple tasks efficiently.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at JT Recruit
✨Showcase Your Organisational Skills
As a Business Support Assistant, you'll need to demonstrate your ability to manage multiple tasks efficiently. Be prepared to discuss specific examples of how you've successfully organised events or managed diaries in the past.
✨Familiarise Yourself with Relevant Software
Make sure you have a good understanding of Microsoft Office and any other software mentioned in the job description. You might be asked about your experience with these tools, so it’s worth brushing up on your skills beforehand.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as managing conflicting schedules or dealing with difficult stakeholders. Think of examples from your previous roles that highlight your problem-solving abilities.
✨Emphasise Your Customer Care Experience
Since the role involves providing high levels of customer care, be ready to share instances where you've gone above and beyond to assist customers or clients. This will show your commitment to delivering excellent service.
