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For Companies At a Glance
- Tasks: Manage customer calls and emails, upsell services, and resolve queries.
- Company: Join a large, growing business with a focus on customer service excellence.
- Benefits: Work from home flexibility and opportunities for career development.
- Why this job: Be part of a dynamic team that values customer relationships and personal growth.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexibility to work weekends is needed; great for those seeking a rewarding role.
The predicted salary is between 28800 - 43200 £ per year.
Northampton, NN4 7BW
Monday – Friday but flexibility is required to work 1 in 5 weekends from home.
Key Responsibilities:
- Managing outgoing and incoming customer calls and managing email enquiry systems.
- Keeping track of delivery records from the drivers.
- Upselling to customers to ensure continued revenue stream.
- Handling customer enquiries around availability of services and pricing.
- Explaining service and pricing.
- Negotiating prices with customers to ensure best margins achieved.
- Following up on all enquiries via calls and emails.
- Liaising with other branches and 3rd party suppliers to ensure best prices.
- Developing lasting customer relationships.
- Accurately and efficiently entering all customer information and order details into the system.
- Providing a high level of customer care through regular contact, obtaining feedback and monitoring account performance.
- Resolving customer issues and queries as necessary.
Key Skills:
- Experience working in a customer service led & administrative role.
- Knowledge of sales processes and customer service skills.
- Excellent communication with a strong focus on excellent customer service and relationship building skills.
- Strong interpersonal skills, able to organise, administer, plan and prioritise effectively.
- Experience of Microsoft Office, Word and Excel and knowledge of CRM systems too.
This is a fantastic opportunity to join a very large but continually growing business in a key role as part of their growth, bringing additional opportunities for the right person to develop a career.
Customer Service Advisor employer: Irlam associates Group
Contact Detail:
Irlam associates Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of sales processes and upselling techniques. Being able to discuss these confidently can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills, especially in a remote setting. Since this role involves handling calls and emails, being articulate and clear is crucial.
✨Tip Number 4
Research StudySmarter and our customer service approach. Understanding our values and how we interact with customers will help you align your answers with what we look for in a candidate.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and administration. Use specific examples that demonstrate your skills in managing calls, handling enquiries, and building customer relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention your ability to upsell and negotiate prices, as well as your experience with CRM systems and Microsoft Office.
Highlight Key Skills: In your application, emphasise your strong communication skills and your ability to organise and prioritise tasks effectively. Provide examples of how you've resolved customer issues in the past.
Show Flexibility: Since the role requires flexibility to work weekends, mention your availability in your application. This shows that you are willing to meet the company's needs and can adapt to their schedule.
How to prepare for a job interview at Irlam associates Group
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to share specific examples of how you've handled customer enquiries, resolved issues, and built relationships with clients.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to discuss how you would explain services and pricing to customers in a way that is easy to understand.
✨Familiarise Yourself with Sales Techniques
Brush up on upselling techniques and negotiation strategies. Be prepared to discuss how you can contribute to revenue growth by effectively upselling products or services during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to resolve customer complaints or negotiate prices, and be ready to explain your thought process and actions.
