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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, product allowance, life assurance, and generous holidays.
- Why this job: Be part of a dynamic team, making a real impact in a fun environment.
- Qualifications: No experience necessary; just bring your passion for customer service and strong communication skills.
- Other info: Flexible part-time role with 18 hours per week, perfect for students!
Location: Wolverhampton
Job Length: Permanent – Part Time working 18 hours per week
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Generous holiday (including bank holidays & trading)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
Role Responsibilities:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Manage multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS Office software
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies, our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.
Customer Service Advisor - Part Time employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Part Time
✨Tip Number 1
Familiarise yourself with Carlsberg Britvic's product range. Knowing their iconic brands and recent innovations will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially your telephone manner. Since the role involves a lot of customer interaction, being able to convey empathy and clarity over the phone is crucial.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved customer issues or improved service delivery, as this will highlight your suitability for the role.
✨Tip Number 4
Emphasise your ability to work both independently and as part of a team. The job requires balancing personal workload while collaborating with others, so be ready to discuss how you manage these dynamics.
We think you need these skills to ace Customer Service Advisor - Part Time
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight relevant skills and experiences that match what Carlsberg Britvic is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, communication skills, and any relevant IT proficiency. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional customer support.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work for Carlsberg Britvic and how your background makes you a great fit for their team. Be sure to convey your passion for providing high-quality customer service.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at Carlsberg Group
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service, even if it's not from a call centre. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Teamwork and Independence
Carlsberg Britvic values both teamwork and the ability to work independently. Be prepared to discuss how you collaborate with others while also managing your own tasks effectively.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently, as you'll need to convey information effectively to customers over the phone and through emails.
✨Research the Company and Its Products
Familiarise yourself with Carlsberg Britvic's brands and products. Showing that you understand their offerings and the market they operate in will demonstrate your genuine interest in the role and the company.
