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- Tasks: Lead and mentor housekeeping staff while ensuring top-notch service and guest satisfaction.
- Company: Join Starhotels Collezione, a luxury hotel group known for its Italian charm and exceptional service.
- Benefits: Enjoy competitive salary, career development, uniform laundering, and discounts on stays and dining.
- Why this job: Be part of a supportive team in a vibrant environment that values your contributions and growth.
- Qualifications: Must have 2+ years as Head Housekeeper in luxury hotels, with strong leadership skills.
- Other info: Applicants must be eligible to live and work in the UK.
The predicted salary is between 28800 - 43200 £ per year.
Family-style management and a caring and considerate approach to our staff are the philosophies at The Franklin, The Gore, and The Pelham (part of Starhotels Collezione). The Collezione consists of the group's top thirty luxury five- and four-star hotels, located in the heart of New York, Paris, London, Milan, Florence, Vicenza, Saturnia, Rome, Trieste, and Venice. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.
We are currently looking for an enthusiastic Cluster Head Housekeeper to join our Cluster in London. Main duties and responsibilities include, but are not limited to:
- Organise weekly rota based on business needs and liaise with all staff in the building, ensuring all tasks and duties are timely and correctly assigned to staff members.
- Ensure that all staff are also smart in their personal appearance and that all issued uniforms are regularly cleaned in order to keep a smart appearance to contribute to the professional image of the Cluster properties.
- Operate as an effective mentor and act upon any deficiencies, ensuring an efficient, professional, and happy work environment for everyone at all times.
- Use your own initiative and work as part of a team, prioritising workloads during busy times and delegating workloads appropriately.
- Ensure any specific guest requests are dealt with accordingly.
- Liaise with all departments throughout the day and deal with any issues as they arise, and attend any interdepartmental relevant meetings as required.
- Communicate effectively with our maintenance team to report any works that require attention.
- Maintain guests' confidentiality at all times.
The ideal candidate:
- Has at least 2 years experience as Head Housekeeper, preferably within 4/5* luxury hotels or similar environments.
- Leads by example by adopting a positive attitude and effectively handling guests and staff queries or challenges in a professional manner.
- Ensures all operating procedures are followed as per company standards.
Benefits: For the right people, we are committed to offering great career development opportunities, competitive salary, and an array of benefits including but not exclusively:
- Uniform with complimentary laundering
- Refer a Friend Scheme (up to £750 per referral)
- Workplace Pension
- Discounted stay & F&B among the group
- 24/7 access to speak to a GP online
In line with The Requirements Of The Asylum And Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.
Cluster Head Housekeeper employer: Starhotels UK
Contact Detail:
Starhotels UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cluster Head Housekeeper
✨Tip Number 1
Familiarise yourself with the specific luxury hotel standards and practices. Understanding the nuances of 4/5-star service will help you demonstrate your knowledge during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Starhotels Collezione. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss your leadership style and how you handle team dynamics. As a Cluster Head Housekeeper, showcasing your ability to mentor and motivate staff will be crucial.
✨Tip Number 4
Research the specific hotels within the cluster. Knowing their unique characteristics and how they embody the Italian spirit can help you tailor your approach and show genuine interest in the role.
We think you need these skills to ace Cluster Head Housekeeper
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially your time as a Head Housekeeper in luxury hotels. Use specific examples to demonstrate your leadership skills and ability to manage staff effectively.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your understanding of their family-style management approach and how you embody similar values in your work.
Highlight Relevant Skills: In your application, emphasise skills such as team management, communication, and problem-solving. Provide examples of how you've successfully handled guest requests or resolved staff issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Starhotels UK
✨Show Your Leadership Skills
As a Cluster Head Housekeeper, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've successfully managed staff in the past, highlighting your approach to delegation and conflict resolution.
✨Emphasise Attention to Detail
In luxury hotels, attention to detail is crucial. Be ready to discuss how you ensure high standards in cleanliness and guest satisfaction. Mention specific procedures or systems you've implemented to maintain these standards.
✨Understand the Company Culture
Familiarise yourself with the values and culture of The Franklin, The Gore, and The Pelham. Show that you align with their family-style management approach and can contribute positively to the work environment.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about potential challenges you might face in this role and how you would handle them, especially regarding guest requests and interdepartmental communication.
