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For Companies At a Glance
- Tasks: As a Customer Care Technician, you'll fix defects and perform maintenance in occupied properties.
- Company: Join a dynamic team dedicated to providing top-notch after-sales service in Yorkshire East.
- Benefits: Enjoy flexible working hours and opportunities for professional development.
- Why this job: Make a real impact by enhancing customer satisfaction and building lasting relationships.
- Qualifications: No specific experience required; just a passion for helping others and a willingness to learn.
- Other info: Field-based role covering areas like Doncaster, Hull, and Scarborough.
The predicted salary is between 28800 - 43200 £ per year.
Main purpose of the role
We have a fantastic opportunity for a Customer Care Technician to join us, field based covering the Yorkshire East (Doncaster, Hull, Scarborough, etc) region. The Customer Care Technician will provide an efficient and effective after-sales service by rectifying defects and carrying out maintenance works that have arisen within occupied properties since legal completion.
Customer Care Technician employer: Keepmoat Homes
Contact Detail:
Keepmoat Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Technician
✨Tip Number 1
Familiarise yourself with the specific areas you'll be covering, like Doncaster and Hull. Understanding the local community and any common issues in these regions can help you relate better to customers during interviews.
✨Tip Number 2
Brush up on your technical skills related to maintenance and after-sales service. Being able to discuss specific techniques or tools you've used in past roles will demonstrate your capability and confidence in the position.
✨Tip Number 3
Prepare to showcase your customer service skills. Think of examples where you've successfully resolved customer issues or improved their experience, as this role heavily relies on effective communication and problem-solving.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Customer Care Technician
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities of a Customer Care Technician. Highlight key skills and experiences that align with the role, such as after-sales service and maintenance work.
Tailor Your CV: Customise your CV to reflect relevant experience in customer care and technical maintenance. Use specific examples from previous roles that demonstrate your ability to rectify defects and provide excellent service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your technical skills. Mention why you are interested in this position and how your background makes you a perfect fit for the company.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a Customer Care Technician.
How to prepare for a job interview at Keepmoat Homes
✨Know the Company and Its Values
Before your interview, take some time to research the company’s mission and values. Understanding what they stand for will help you align your answers with their expectations and demonstrate that you're a good fit for their culture.
✨Prepare for Technical Questions
As a Customer Care Technician, you'll likely face technical questions related to maintenance and defect rectification. Brush up on relevant skills and be ready to discuss your previous experiences in similar roles, showcasing your problem-solving abilities.
✨Showcase Your Communication Skills
In this role, effective communication is key. Be prepared to discuss how you handle customer interactions, especially in challenging situations. Use examples from your past experiences to illustrate your ability to communicate clearly and empathetically.
✨Demonstrate Your Local Knowledge
Since the position covers the Yorkshire East region, showing familiarity with the area can be a plus. Mention any local knowledge or experience you have that could benefit your role as a Customer Care Technician, such as understanding local regulations or community needs.
