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- Tasks: Join our front office team to create unforgettable guest experiences.
- Company: The BoTree is a luxury hotel celebrated for its exceptional service and stunning design.
- Benefits: Enjoy perks like a cycle scheme, financial wellbeing program, and extra holiday on your birthday.
- Why this job: Be part of a culture that values Truth, Love, and Compassion while working in luxury hospitality.
- Qualifications: Experience in luxury hotel guest roles and knowledge of front office systems required.
- Other info: Full-time role with flexible hours, including weekends, and meals provided during shifts.
The predicted salary is between 24000 - 36000 £ per year.
Celebrating our first anniversary, The BoTree has been awarded the prestigious title of Conde Nast Best New Hotel 2025. Nestled between Marylebone and Mayfair, our luxury hotel boasts 199 stunning guest rooms, including 29 suites, the renowned LAVO restaurant, two unique bars, an exclusive nightlife event space, a private screening room, and a wellness centre.
At The BoTree, our values of Truth, Love, and Compassion guide our every decision, creating an environment where our colleagues, guests, and communities can thrive. We are now seeking an exceptional Guest Experience Host [Receptionist] to work with our talented team in delivering unparalleled guest experiences.
As a Guest Experience Host, you are part of the front office team, ensuring the delivery of an exceptional guest experience. Our Guest Experience Host key responsibilities include:
- Part of the front office team, ensuring smooth daily operations and guest safety and satisfaction.
- Ensure guest satisfaction through warm and welcoming guest service skills.
- Support sustainability initiatives and energy-saving projects.
- Foster a culture of guest excellence, service and welcome.
What We're Looking For in our Guest Experience Host:
- Experience in guest experience roles within luxury hotels.
- Effective knowledge of front office systems and front desk procedures.
- A passion for sustainability, luxury hospitality and guest satisfaction.
Full-time onsite role: 40 hours per week, with a flexible rota including weekends.
Our benefits include:
- Cycle to work scheme.
- Dedicated employee assistance program through Health Assured.
- Wagestream financial wellbeing program.
- Complimentary overnight stay at one of our hotels to celebrate your work anniversary.
- An extra day off on your birthday.
- Recommend a Friend bonus: up to £750.
- Discounted hotel rooms through Preferred Hotels.
- 28 days holiday per year, including public and bank holidays.
- Meals provided while on duty.
If you're passionate about luxury hospitality and ready to inspire a team to create unforgettable experiences, we'd love to hear from you. Apply now to join The BoTree team!
Guest Experience Receptionist employer: The BoTree
Contact Detail:
The BoTree Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Receptionist
✨Tip Number 1
Familiarise yourself with The BoTree's values of Truth, Love, and Compassion. During your interactions, whether in person or online, demonstrate how these values resonate with your own approach to guest service.
✨Tip Number 2
Research luxury hospitality trends and sustainability initiatives. Being knowledgeable about current practices will not only impress during interviews but also show your genuine passion for the industry.
✨Tip Number 3
Network with professionals in the luxury hotel sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even referrals to positions like the Guest Experience Host.
✨Tip Number 4
Prepare to discuss specific examples from your previous roles that highlight your guest service skills and experience in luxury settings. Tailoring your anecdotes to align with The BoTree's commitment to exceptional guest experiences will set you apart.
We think you need these skills to ace Guest Experience Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Guest Experience Host position. Tailor your application to highlight relevant experience in luxury hospitality and guest service.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in guest experience roles, particularly within luxury hotels. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver exceptional guest experiences.
Write a Personalised Cover Letter: In your cover letter, express your passion for luxury hospitality and sustainability. Mention specific examples of how you've contributed to guest satisfaction in previous roles and why you want to work at The BoTree.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in a guest-facing role.
How to prepare for a job interview at The BoTree
✨Showcase Your Guest Service Skills
As a Guest Experience Receptionist, your ability to provide warm and welcoming service is crucial. Prepare examples from your past experiences where you went above and beyond for guests, highlighting your interpersonal skills and dedication to guest satisfaction.
✨Demonstrate Knowledge of Luxury Hospitality
Familiarise yourself with the luxury hotel sector and The BoTree's unique offerings. Be ready to discuss what sets luxury hospitality apart and how you can contribute to creating exceptional experiences for guests.
✨Emphasise Sustainability Initiatives
The BoTree values sustainability, so be prepared to discuss your passion for eco-friendly practices. Share any relevant experiences or ideas you have that align with their commitment to sustainability in hospitality.
✨Prepare Questions About the Role
Interviews are a two-way street. Prepare thoughtful questions about the team dynamics, daily operations, and how they foster a culture of guest excellence. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
