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- Tasks: Support the Store Manager and lead the team to deliver excellent customer service.
- Company: Join the British Heart Foundation, a leader in funding lifesaving research and reducing waste.
- Benefits: Enjoy 38 days annual leave, flexible working, and discounts on gym memberships.
- Why this job: Be part of a mission-driven team making a real impact in your community.
- Qualifications: Experience in customer service and supervisory roles is essential.
- Other info: Flexible weekend work required; apply early as positions may close quickly.
The predicted salary is between 24000 - 36000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
The opportunity
Are you looking for an opportunity to progress in store management? We're looking for an Assistant Store Manager to join our fashion store team in St. Ives so we could be the perfect match!
What does this role involve:
As an Assistant Store Manager, you support the Store Manager with the day to day running of the store and take full responsibility in their absence. Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflect our values, our Assistant Store Managers contribute towards the success of their stores by:
- Ensuring highest standard of customer service
- Achieving targets
- Maintaining a high standard of visual merchandising
- Maximising sales through physical and digital channels
- Supporting with the recruitment and development of volunteers
- Achieving expectations within campaign activities
- Working with the manager to generate stock
Our stores are fast-paced and trade 7 days a week which means we require flexibility from our store teams to work weekends and bank holidays on a rota basis. Due to the volume of collections, deliveries and donations, it can be physically demanding at times, yet most rewarding as you play a part in helping to fund life-saving research.
What are we looking for:
- Experience in a customer facing role
- Supervisory experience
- Commercially driven to encourage new ideas
- Inclusive approach to developing teams
- Passion for delivering exceptional customer service and achieving the highest retail standards
- Results driven but with a recognition of right result, right way.
What's important to us?
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. In addition to raising funds for the BHF, we connect with our local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we make a huge environmental impact by preventing around 70,000 tonnes of unwanted items going to landfill every year. We receive 1.6 million items donated to our home stores and 9.8 million bags of donated items and we will continue to build upon our reuse agenda in the years to come. Everything we do comes back to funding lifesaving research for all heart and circulatory conditions. We are more ambitious and determined than ever - because the cures and treatments we need are in sight. You could be part of getting us there sooner!
Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.
Why join the BHF?
We have a strong culture of internal progression and will actively support you to develop your career. Our generous staff benefits include:
- 38 days annual leave (plus the option to buy and sell leave)
- Wagestream - claim early access to your wages as you earn them
- Holistic support leave of up to 10 additional days off each year
- Enhanced family policies (maternity, paternity and adoption leave)
- 25% staff discount
- Health cash plan (Dental, Optical, Therapies, etc)
- Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
- Pension with employer contribution of up to 10%
- Cycle to work scheme
- Discounts on gym memberships
- Discounts with a wide range of retailers
Ready to apply?
To apply, please follow these simple steps: Click the "Apply" button below. You'll be seamlessly redirected to the BHF Careers page. Complete the application form, submit your CV and upload your employment history.
What do I need to know?
- DBS Check: Any offer of employment is subject to a satisfactory DBS check
- Inclusivity Matters: We're committed to fairness and consistency. As part of this commitment, we use anonymous CV software during the application process
- Act Swiftly: Early applications are encouraged. We'll be reviewing submissions throughout the advertising period and may close the advert early
- Sponsorship: Please note that we are unlikely to be able to sponsor applicants in respect of this role due to the role not meeting the minimum salary criteria to be eligible for sponsorship.
Should you need any adjustments to the recruitment process, at either application or interview, please contact a member of the Recruitment team.
Assistant Store Manager employer: British Heart Foundation
Contact Detail:
British Heart Foundation Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Store Manager
✨Tip Number 1
Familiarise yourself with the British Heart Foundation's mission and values. Understanding their commitment to funding lifesaving research and community engagement will help you align your answers during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled challenging situations in previous roles. Highlighting your ability to inspire and support a team will be crucial, especially since this role involves supervising staff and volunteers.
✨Tip Number 3
Research the latest trends in retail and visual merchandising. Being able to discuss innovative ideas for maximising sales through both physical and digital channels will set you apart as a commercially driven candidate.
✨Tip Number 4
Prepare to discuss your flexibility and willingness to work weekends and bank holidays. Since the store operates seven days a week, demonstrating your readiness to meet these demands will show your commitment to the role.
We think you need these skills to ace Assistant Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles and any supervisory positions you've held. Emphasise your achievements in delivering exceptional customer service and meeting sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the British Heart Foundation's mission. Mention specific examples of how you've inspired teams or improved customer experiences in previous roles.
Highlight Flexibility: Since the role requires flexibility to work weekends and bank holidays, mention your availability clearly in your application. This shows you're ready to meet the demands of a fast-paced retail environment.
Showcase Team Development Skills: Discuss any experience you have in recruiting, training, or developing team members. The British Heart Foundation values an inclusive approach, so highlight how you've contributed to team success and fostered a positive work environment.
How to prepare for a job interview at British Heart Foundation
✨Showcase Your Customer Service Skills
As an Assistant Store Manager, exceptional customer service is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to inspire and support staff in delivering a great customer journey.
✨Demonstrate Leadership Experience
Since you'll be supporting the Store Manager and taking charge in their absence, it's important to showcase your supervisory experience. Discuss any past leadership roles and how you motivated your team to achieve targets and maintain high standards.
✨Emphasise Your Commercial Awareness
The role requires a commercially driven mindset. Be ready to discuss how you've contributed to sales growth in previous positions, whether through visual merchandising or innovative ideas. Show that you understand the importance of maximising sales through both physical and digital channels.
✨Align with Their Values
The British Heart Foundation values inclusivity and community impact. Research their mission and be prepared to discuss how your personal values align with theirs. Share your passion for helping others and how you can contribute to their goals of reducing waste and funding research.
