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For Companies At a Glance
- Tasks: Provide exceptional customer service and support across various areas of the club.
- Company: Join a vibrant club in Hull that values individuality and personal growth.
- Benefits: Enjoy flexible hours, mental wellbeing apps, staff discounts, and generous annual leave.
- Why this job: Be part of a supportive team that prioritises customer care and personal development.
- Qualifications: Experience in customer service, strong communication skills, and basic numeracy required.
- Other info: Must be 18+ to apply.
Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you'll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you!
Join us as a Customer Assistant in our Hull Club offering a 16 hour contract which is fully flexible over 7 days, including evenings and weekends.
The Role You'll Play
As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.
Hit the Jackpot with Our Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week's holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drinks
- Refer a Friend Scheme
- Life Assurance
- Pension Scheme
Your Responsibilities as Part of Our Team
- Build rapport and relationships with Customers
- Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
- Support with other duties as requested by the line manager
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
The Winning Combination We're Looking For
- Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
- Outstanding communication skills that can be adapted to different situations when necessary
- Experience of handling cash and basic numeracy knowledge
- You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards
- Applicants must be 18+
Customer Assistant employer: Buzz Group Limited
Contact Detail:
Buzz Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Assistant
✨Tip Number 1
Show your passion for customer service during any interactions you have with us. Whether it's through a phone call or in-person chat, let your enthusiasm shine through. We love candidates who genuinely care about making customers feel valued.
✨Tip Number 2
Familiarise yourself with our company values and the specific responsibilities of a Customer Assistant. This will help you demonstrate how your personal values align with ours, making you a more attractive candidate.
✨Tip Number 3
Prepare to discuss your previous experience in customer-facing roles. Think of specific examples where you went above and beyond for a customer, as this will highlight your suitability for the role.
✨Tip Number 4
Be ready to showcase your flexibility and adaptability. Since the role involves various tasks across different areas, sharing instances where you've successfully handled multiple responsibilities will set you apart from other candidates.
We think you need these skills to ace Customer Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the company is looking for in a Customer Assistant. Highlight key responsibilities and required skills, such as customer service experience and communication skills.
Tailor Your CV: Make sure your CV reflects your relevant experience in customer service, especially in hospitality or retail. Use specific examples that demonstrate your ability to build rapport with customers and handle cash.
Craft a Compelling Cover Letter: Write a cover letter that showcases your personality and passion for customer service. Mention why you want to work for this company and how your values align with theirs, particularly around caring for people.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are important in a customer-facing role.
How to prepare for a job interview at Buzz Group Limited
✨Show Your People Skills
As a Customer Assistant, your ability to connect with people is crucial. Be prepared to share examples of how you've built rapport with customers in previous roles. Highlight your communication skills and how you adapt your approach based on the customer's needs.
✨Demonstrate Flexibility
The role requires you to be flexible across various tasks. During the interview, express your willingness to take on different responsibilities and provide examples of times when you've successfully adapted to changing situations in the workplace.
✨Emphasise Customer Service Experience
Make sure to discuss your experience in delivering exceptional customer service, especially in hospitality or retail. Share specific instances where you went above and beyond for a customer, as this aligns with the company's values.
✨Understand Company Policies
Familiarise yourself with the company's policies, especially regarding safer gambling practices. Be ready to discuss how you would ensure compliance while providing excellent service, showing that you can balance customer care with company standards.
