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- Tasks: Provide top-notch customer support via calls, chats, and emails.
- Company: Join Carlsberg Britvic, the UK's largest multi-beverage supplier with iconic brands.
- Benefits: Enjoy a competitive salary, product allowance, company bonuses, and generous holidays.
- Why this job: Be part of a dynamic team, making a real impact in a newly formed business.
- Qualifications: No experience required; just bring your passion for customer service and strong communication skills.
- Other info: Apply early as positions may fill quickly; we value engaged and empowered employees.
The predicted salary is between 28800 - 43200 £ per year.
Location: Wolverhampton
Job Length: 12 Month FTC – Full Time
Competitive Salary with extensive benefits:
- Product allowance – alcoholic & non-alcoholic choices
- Company bonus scheme
- Life Assurance
- Access to 24/7 GP services
- Company pension contribution
- Generous holiday (including bank holidays & trading)
- Access to a range of high street discounts
Carlsberg Britvic is the largest multi-beverage supplier in the UK and is home to some of the most iconic and popular beers & soft drinks, including Carlsberg Danish Pilsner, 1664, Poretti and Brooklyn to ale favourites such as Hobgoblin and Wainwright. For soft drinks, Carlsberg Britvic's brands include J2O, Robinsons, Tango and London Essence along with the licence rights to the Pepsi portfolio in the UK including Pepsi MAX, 7UP, Lipton Ice Tea and Rockstar Energy.
With a strong national footprint, the Carlsberg Britvic business includes 6 production facilities and 16 logistics depots servicing customers up and down the UK. As these two historical businesses have come together, the one common goal remains, and that is ensuring our people succeed.
If you are interested in joining our journey, we are now recruiting for a Customer Service Advisor. Reporting to the Customer Service Team Leader, this role will play a key part of our success journey, and you will have the opportunity to be involved in the following:
Role Responsibilities:
- Deliver an exceptional customer support service to Carlsberg Britvic, always maintaining a friendly manner
- Communicate with customers through inbound/outbound calls, chats, and emails
- Follow company procedure on customer responses
- Promote online digital applications to customers
- Managing multiple customer situations effectively, ensuring the timely and accurate recording of information through online service portals
Experience and Key Attributes:
- Recent call centre experience or customer facing environment would be desirable but not essential
- Someone who is a self-starter and can really hit the ground running
- Working well within a team, but can also manage their own time and workload
- Able to quickly identify problems, think flexibly and resolve issues
- Strong communication skills, a sympathetic telephone manner
- Passionate about providing high quality customer focused services
- Excellent administration, IT, and organisational skills with good experience of using MS Office software
This is an exciting time to join our newly formed business – with their incredible individual histories, innovation of products and some of the UK’s most iconic brands, Carlsberg Britvic strives to deliver the best service to our customers and consumers. We aim to make a difference, bringing together two diverse companies; our global reach enables opportunity, growth and a chance to work with some fantastic people.
Interested in finding out more? Apply today and a member of the recruitment team will be in touch!
Application Process:
We read applications continuously, and vacancies may be filled anytime, so please apply as early as possible. We look forward to receiving your application.
CMBC is a new company, fuelled by highly engaged, empowered and passionate employees who will go above and beyond to deliver best in class customer service and help grow our portfolio of brands and business. With their entrepreneurial spirit, these employees take personal accountability and initiative to act and find solutions. Our employees work hard and have fun, enjoying supportive relationships that extend across the whole business.
Customer Service Advisor - 12 Month FTC employer: Carlsberg Group
Contact Detail:
Carlsberg Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - 12 Month FTC
✨Tip Number 1
Familiarise yourself with Carlsberg Britvic's product range. Knowing their iconic brands and recent innovations will help you engage more effectively during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role involves handling customer calls, being able to convey information clearly and maintain a friendly tone will be crucial in showcasing your suitability for the position.
✨Tip Number 3
Highlight any experience you have in customer service or call centres, even if it's not extensive. Emphasising your ability to manage multiple situations and resolve issues quickly can set you apart from other candidates.
✨Tip Number 4
Show your enthusiasm for teamwork and self-management. The role requires balancing individual tasks while contributing to a team, so be ready to discuss how you've successfully worked both independently and collaboratively in past roles.
We think you need these skills to ace Customer Service Advisor - 12 Month FTC
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or call centre roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to deliver exceptional customer support.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your communication skills, problem-solving abilities, and passion for customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Carlsberg Group
✨Show Your Customer Service Skills
Make sure to highlight any previous experience in customer service, even if it's not from a call centre. Share specific examples of how you've handled difficult situations or provided exceptional service.
✨Demonstrate Teamwork and Independence
Discuss your ability to work well within a team while also managing your own workload. Prepare examples that showcase your self-starter attitude and how you can contribute to a collaborative environment.
✨Communicate Clearly and Confidently
Since strong communication skills are essential for this role, practice articulating your thoughts clearly. Be ready to demonstrate your sympathetic telephone manner during the interview.
✨Familiarise Yourself with the Company
Research Carlsberg Britvic and their product range. Understanding their brands and values will help you align your answers with what they are looking for in a candidate, showing your genuine interest in the company.
