Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with online account queries via chat, phone, and email.
- Company: Join a dynamic company focused on employee growth and customer satisfaction.
- Benefits: Enjoy bonuses, pension contributions, enhanced parental pay, and 24/7 healthcare access.
- Why this job: Be part of a supportive team that values learning and personal development.
- Qualifications: Experience in fast-paced environments and a positive attitude towards learning required.
- Other info: Full-time role based in Warrington with evening and weekend shifts.
The predicted salary is between 26672 - 26672 £ per year.
Must be commutable to Warrington.
Shift pattern: Full-time, 5 days a week, both evening and weekend work included.
Salary: £26,672.
Start date: July 2025. Interviews taking place mid June.
Location: Fully on-site, Warrington.
We are looking for a passionate Digital Customer Service Advisor to join an energetic team in Warrington. This role offers a competitive salary of £26,672 and the chance to work in an environment that prioritises learning, development, and growth. The successful candidate will play a crucial role in servicing customer queries. If you have a background in customer-facing roles and a positive approach to learning new things, this could be the perfect role for you.
What you’ll do:
- Servicing inbound contacts regarding online account queries.
- Providing customers with professional and friendly service via live chat, telephone and email.
- Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
- Resolving all customer account queries efficiently and in a timely manner.
- Liaising internally with other departments to resolve customer queries.
- Ensuring that any escalations are raised promptly and correctly to maintain customer satisfaction.
What you bring:
- Experience working in a fast-paced environment.
- Ability to deliver best-in-class customer interactions.
- Positive approach to learning new things.
- Curiosity about the industry.
- Strong problem-solving abilities.
What sets this company apart:
This company is dedicated not only to its customers but also its employees, providing an environment where people can learn, develop, and grow both professionally and personally.
Extra Rewards:
- Unlock bonuses to boost your income.
- Build savings with monthly pension contributions.
- Enhanced Maternity & Paternity Pay for life’s big moments.
- Get rewarded through their 'Refer a Friend' program.
- Death-in-service benefit for financial security.
- Enjoy discounts and cashback from top retailers.
- Access virtual GP services anytime for you and your family.
- Get support through counselling and self-help resources.
What’s next:
Ready for an exciting career move? Don’t miss out on this fantastic opportunity! Apply today by clicking on the link. We look forward to receiving your application.
Customer Service Advisor employer: Robert Walters UK
Contact Detail:
Robert Walters UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company’s values and mission. Understanding what sets us apart will help you align your responses during the interview, showcasing your enthusiasm for our culture and commitment to customer service.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences that demonstrate your problem-solving abilities and customer service skills. Think of scenarios where you successfully resolved customer issues or improved a process.
✨Tip Number 3
Showcase your curiosity about the industry by staying updated on trends in customer service and digital communication. This will not only impress us but also highlight your proactive approach to learning.
✨Tip Number 4
Be ready to discuss your availability and flexibility regarding the shift patterns mentioned in the job description. Demonstrating your willingness to work evenings and weekends can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Service Advisor position. Tailor your application to highlight relevant experience and skills that match what they are looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, problem-solving abilities, and any relevant skills. Use bullet points for clarity and focus on achievements that demonstrate your capability in a fast-paced environment.
Write a Strong Cover Letter: In your cover letter, express your passion for customer service and your eagerness to learn and grow within the company. Mention specific examples from your past experiences that showcase your ability to handle customer queries effectively.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial in a customer-facing role.
How to prepare for a job interview at Robert Walters UK
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer, as this will demonstrate your commitment to providing excellent service.
✨Familiarise Yourself with the Company
Research the company’s values and mission, especially their focus on learning and development. Being able to discuss how your personal values align with theirs can set you apart from other candidates.
✨Prepare for Common Customer Service Scenarios
Think about potential customer queries you might encounter in the role and prepare responses. Practising how you would handle difficult situations or complaints can showcase your problem-solving skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and the company.
