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- Tasks: As a Night Porter, you'll handle guest enquiries and ensure the hotel runs smoothly overnight.
- Company: Join The Caledonian Hotel Collection, a leading UK holiday provider in a stunning Scottish location.
- Benefits: Enjoy employee discounts, a company pension, possible live-in accommodation, and free staff parking.
- Why this job: Be part of an iconic hotel's new chapter and create unforgettable experiences for guests.
- Qualifications: Excellent customer service skills and a can-do attitude are essential; night shift experience is a plus.
- Other info: We value diversity and encourage all team members to share ideas for improvement.
The Caledonian Hotel Collection is delighted to announce that we are currently recruiting a reliable and friendly part-time Night Porter to join our team in Callander, one of Scotland's most picturesque and historic locations. Following our recent acquisition of The Caledonian Thistle Hotel (formerly known as The Dreadnought) at the gateway to the Scottish Highlands, we are excitedly refurbishing the property ahead of its reopening this July. This is a fantastic opportunity to be part of an iconic hotel's new chapter and help us create unforgettable experiences for our guests.
This year-round role is perfect for someone who enjoys working independently, takes pride in delivering great service, and wants to be part of a welcoming team in the heart of beautiful Callander.
Key Job Responsibilities- Handle any guests’ enquiries, incidents and coordinate services where required in conjunction with the Manager.
- Follow company control procedures in accordance with the internal audit requirements.
- Confidently know all emergency procedures, have full knowledge of fire procedures.
- Work in conjunction with the wider Front Office department to ensure all night’s objectives are fulfilled.
- Close daily business, clean, maintain, secure property, and prepare for new day.
- Aid other departments while on shift – bar or restaurant if necessary.
- Always demonstrate a high level of customer service.
- Have excellent customer service skills.
- Demonstrate a can-do attitude.
- Demonstrate self-motivation and ability to work in a fast-paced work environment.
- Have excellent communication skills with a collaborative approach to colleagues and customers.
- Ability to work in a team.
- Ability to work a flexible shift pattern.
- Previous experience working nights desirable.
- Significant employee discounts on companies own holiday products.
- Company pension.
- Possible Live-in accommodation.
- Free staff parking – hotel specific.
The hotel is part of the Caledonian Hotel Collection. You would be joining a business which excels in provision of holidays and short breaks, one of the leading holiday companies in the UK. At Caledonian we recognise that the success of our business depends on our people and delivering a quality product. We understand that developing and supporting our people to deliver this quality is important and key to our success. We believe in involving our people in decision-making and product improvement, we encourage all our team members to raise any suggestions or ideas to help us achieve our goals. Your enthusiasm, contribution and commitment will be highly valued when you become a part of the wider Caledonian team.
Diversity & InclusionWe actively promote a culture of diversity and inclusion, fostering an environment where every individual’s unique perspective and talent is valued and respected.
Night Porter employer: Caledonian Leisure Ltd
Contact Detail:
Caledonian Leisure Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Caledonian Hotel Collection and its values. Understanding their commitment to customer service and teamwork will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service, especially in night shifts. Be ready to share specific examples of how you've handled guest enquiries or incidents effectively.
✨Tip Number 3
Prepare to discuss your ability to work independently and as part of a team. Think of scenarios where you've successfully collaborated with others or taken initiative on your own.
✨Tip Number 4
Show enthusiasm for the role and the location. Expressing your excitement about working in Callander and contributing to the hotel's reopening can set you apart from other candidates.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service and any previous night shifts. Emphasise skills that align with the job description, such as communication and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the hotel. Mention why you want to work at The Caledonian Hotel Collection and how your skills can contribute to creating unforgettable experiences for guests.
Highlight Relevant Experience: If you have previous experience in hospitality or working nights, make sure to detail this in your application. Use specific examples to demonstrate your ability to handle guest enquiries and work independently.
Showcase Your Customer Service Skills: Since excellent customer service is crucial for this role, provide examples of how you've successfully dealt with customers in the past. This could include resolving issues or going above and beyond to ensure satisfaction.
How to prepare for a job interview at Caledonian Leisure Ltd
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Be prepared to share examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your commitment to creating unforgettable experiences.
✨Demonstrate Your Can-Do Attitude
The job requires a positive and proactive approach. During the interview, highlight situations where you've tackled challenges with a 'can-do' mindset. This will show that you're ready to take on the responsibilities of the role.
✨Familiarise Yourself with Emergency Procedures
Knowing emergency protocols is crucial for a Night Porter. Brush up on common safety procedures and be ready to discuss how you would handle various situations. This will reflect your preparedness and reliability.
✨Emphasise Teamwork and Flexibility
This role involves working closely with other departments. Share experiences that showcase your ability to collaborate effectively and adapt to changing circumstances. This will highlight your suitability for the team-oriented environment.
