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- Tasks: Be the friendly face that makes guests feel at home and manages their experience.
- Company: Join Locke, a brand known for creating memorable guest experiences.
- Benefits: Enjoy flexible working hours, team events, and opportunities for growth.
- Why this job: Perfect for social butterflies who love hospitality and want to make a difference.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: You'll be empowered to take initiative and drive guest satisfaction.
The predicted salary is between 28800 - 43200 £ per year.
Are you a natural host? A people person with next-level organisational skills? Do you get a kick from creating a seamless, welcoming experience? Reporting to the Assistant General Manager, you’ll be a key member of the reception team and the face of the Locke brand. It’ll be up to you to make our guests feel at home from the minute they arrive, until the minute they leave.
What it looks like:
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being an authority on local goings-on and inspiring guests with new ideas
- Being a friendly face and go-to person for guests, contractors, and visitors
- Managing reservations and queries online, by email, on the phone, and in person with a can-do attitude
- Being empowered to use your initiative when dealing with guest complaints or operational challenges
- Being an active member of the team in meetings and development sessions
- Supporting the management team in ensuring our apartments stay looking fresh
- Liaising with contractors and suppliers
- Being happy working both on your own and as part of a team
- Taking payments and reconciling the books at the end of the day
- Actively looking for opportunities to grow revenue and occupancy
- Identifying upselling opportunities
What you will need:
- Experience in a customer-facing role
- Intuitive customer service
- Natural influencing skills with a knack for managing expectations
- Proven sales ability
- Reliable decision-making
- Confidence to act quickly and take smart risks based on insight
- Strong grasp of spoken and written English
- Impeccable attention to detail
- Confidence using IT systems and software (including Microsoft Office)
House Host employer: edyn Limited
Contact Detail:
edyn Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land House Host
✨Tip Number 1
Showcase your people skills by engaging with potential guests on social media platforms. Share your experiences and insights about local attractions, which can demonstrate your knowledge and enthusiasm for creating memorable guest experiences.
✨Tip Number 2
Network with current or former employees of Locke to gain insider knowledge about the company culture and expectations. This can help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Prepare to discuss specific examples from your past roles where you've successfully managed customer expectations or resolved complaints. This will highlight your problem-solving skills and ability to create a welcoming atmosphere.
✨Tip Number 4
Familiarise yourself with the Locke brand and its values. Understanding their mission and how they operate will allow you to align your responses during interviews, showing that you're not just a good fit for the role but also for the company.
We think you need these skills to ace House Host
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer-facing roles. Emphasise your organisational skills and any previous hospitality or reception experience that aligns with the House Host position.
Craft a Compelling Cover Letter: In your cover letter, showcase your passion for creating welcoming experiences. Mention specific examples of how you've made guests feel at home in past roles and how you can bring that to the Locke brand.
Highlight Relevant Skills: Clearly outline your intuitive customer service skills and any sales experience. Mention your ability to manage expectations and provide examples of how you've successfully handled guest complaints or operational challenges.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. Ensure that your written English is impeccable, as this reflects your attention to detail, which is crucial for the role.
How to prepare for a job interview at edyn Limited
✨Show Your Hosting Skills
During the interview, highlight your experience in customer-facing roles. Share specific examples of how you've created welcoming experiences for guests and how you handle various situations with a friendly attitude.
✨Know the Local Area
Demonstrate your knowledge of local attractions and events. This shows that you're not just a host but also an authority on the area, which can inspire guests and enhance their stay.
✨Emphasise Your Organisational Skills
Discuss your ability to manage reservations and queries efficiently. Provide examples of how you've successfully handled multiple tasks at once while maintaining attention to detail.
✨Be Ready to Problem-Solve
Prepare to discuss scenarios where you've had to deal with guest complaints or operational challenges. Highlight your decision-making skills and how you used your initiative to resolve issues effectively.
