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- Tasks: Serve customers on trains, manage stock, and ensure a fantastic travel experience.
- Company: Join Rail Gourmet, a leading provider of catering services in the UK railway industry.
- Benefits: Enjoy discounts at popular brands, flexible working, and comprehensive health support.
- Why this job: Be part of a dynamic team with growth opportunities and a supportive culture.
- Qualifications: Must be 18+, with 2 years in customer-facing roles preferred.
- Other info: Claim up to 50 free train tickets for friends and family!
On-Board Host for TransPennine Express (TPE) at Manchester Station.
Pay Rate: £13.20 per hour plus commission.
Hours: Full Time (39 hours).
Shifts: Rotational shifts between 6am and 9pm, including some weekends.
Due to some responsibilities within the Onboard Host role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.
Adaptability to work in a dynamic and fast-paced environment, including long hours and varying shifts.
We are a premier provider of catering and onboard services to the British Railway Industry. With over 40 service centres nationwide and a workforce of over 1000 employees in the UK alone, we are committed to delivering a First-Class service consistently.
Ideally you will have at least 2 years working experience gained in a Customer Facing role within the Retail Leisure & Hospitality Industry.
Full Training will be provided.
AS AN ON BOARD HOST YOU’LL:
- Provide 'at seat trolley service' on TPE trains, ensuring outstanding customer service, managing stock, and handling transactions.
- Travel on assigned trains, assisting passengers, achieving sales targets independently, and meeting contractual goals.
- Accurately account for stock and transactions, adhere to hygiene and safety standards, and support management initiatives.
- Perform Service Centre duties as directed, engaging with passengers, providing information, and addressing diverse needs and offering accurate details on services, ticketing, platforms, and potential disruptions.
You can claim up to 50 rover tickets for TPE network rail for family & friends.
WHY JOIN AS ON BOARD HOST?
At Rail Gourmet, we don’t just offer jobs; we provide dynamic career opportunities with a host of benefits:
- Employee Discounts: Enjoy up to a 50% discount on various SSP brands and franchises across the UK such as M&S, Burger King, Starbucks, Upper Crust etc.
- Up to 75% discount off on SSP brands during work hours.
- Friends and Family App: 20% discount across our Catering, Whistlestop and Urban Express units. (T&C apply).
- Learn while you Earn: Access to award-winning training, apprenticeships and development.
- Internal Growth Opportunities: Build your career with us! 70% of our Managers are internal promotions.
- Help@Hand App: Access shopping discounts, financial aid, wellbeing resources, GP appointments, and a 24/7 helpline for you and your loved ones.
- Health and Wellbeing Support: Retail Trust, flexible working, family-friendly leave.
- Culture: We value diverse backgrounds, offering support networks for LGBTQ+, Women’s Network, Neurodiversity, Disability, and more.
- Financial Support: UK Pension Plans, Life assurance, Share Incentives Scheme, Cycle to Work Scheme, competitive pay rates, Advance earned pay, and up to £5000 Loans repaid through salary.
- Referral Rewards: Get rewarded with £400 for successful referrals.
- Holiday Allowance: 28 days holiday pro rata, inclusive of Bank Holidays.
- Rewards & Recognition such as RG Stars, Extra Mile Vouchers, and more.
- Travel and Leisure Pass: Duty and Leisure pass for TPE after probation.
Feel like you could belong at Rail Gourmet? Apply now and embark on the best part of your journey as On Board Host.
Rail Gourmet is proud to be an equal opportunity employer who seek to recruit and retain talented individuals from diverse backgrounds, skills and perspectives.
On Board Host employer: SSP Deutschland GmbH
Contact Detail:
SSP Deutschland GmbH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land On Board Host
✨Tip Number 1
Familiarise yourself with the TransPennine Express services and routes. Understanding the train schedules and key stations will help you engage confidently with passengers and provide accurate information, which is crucial for the On Board Host role.
✨Tip Number 2
Highlight your customer service experience in previous roles. Since this position requires excellent customer interaction, be prepared to discuss specific examples of how you've gone above and beyond to assist customers in fast-paced environments.
✨Tip Number 3
Demonstrate your adaptability and ability to work under pressure. Share instances where you've successfully managed multiple tasks or dealt with unexpected challenges, as this will show that you're ready for the dynamic nature of the job.
✨Tip Number 4
Research the benefits and training opportunities offered by Rail Gourmet. Being knowledgeable about what they provide can help you express genuine interest in the company and how you see yourself growing within their team.
We think you need these skills to ace On Board Host
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an On Board Host. Familiarise yourself with the job description and think about how your experience aligns with the requirements.
Tailor Your CV: Highlight relevant experience in customer-facing roles within the Retail, Leisure, and Hospitality industries. Emphasise skills such as adaptability, customer service, and teamwork that are crucial for this position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SSP Deutschland GmbH
✨Showcase Your Customer Service Skills
As an On Board Host, you'll be interacting with passengers regularly. Be prepared to share specific examples from your previous customer-facing roles that demonstrate your ability to provide excellent service, handle complaints, and create a positive experience.
✨Demonstrate Adaptability
The role requires working in a dynamic environment with varying shifts. Highlight any experiences where you've successfully adapted to changes or worked under pressure, as this will show your potential employer that you can thrive in their fast-paced setting.
✨Familiarise Yourself with the Company
Research TransPennine Express and Rail Gourmet before your interview. Understanding their values, services, and the importance of customer satisfaction will help you align your answers with what they are looking for in a candidate.
✨Prepare Questions to Ask
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or training opportunities. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
