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- Tasks: Coordinate services, assist guests, and manage relationships with suppliers and colleagues.
- Company: Join Travel Chapter, a leading holiday home company with a strong family ethos.
- Benefits: Enjoy 25 days paid holiday, birthday leave, holiday bonus, and volunteer day.
- Why this job: Be part of a supportive culture that values growth, teamwork, and social impact.
- Qualifications: Customer service experience, strong communication skills, and a positive attitude towards change.
- Other info: Flexible part-time hours with exciting social events and clubs for various interests.
Employment type: Managed Services Coordinator (part-time)
Work hours: Half day Monday and Tuesday, full day Friday and Saturday (22.5 hours per week)
Location: Office-based in Sandown, Isle of Wight.
What will I be doing?
As a Service Coordinator on the Isle of Wight, you will play an essential role in the effective delivery of our Managed Services offering. Your responsibilities include supporting the smooth operation of Managed Services by:
- Managing the coordination and arrangement of department services
- Assisting guests before, during, and after their stay, dealing with any queries and concerns they have
- Facilitating the delivery of services through the field-based team and external suppliers
- Implementing planning and effective management of relationships with colleagues and suppliers, ensuring services that meet and exceed homeowner and guest expectations
- Supporting the recruitment and retention of properties
- Aligning operations with agreed company best practice, processes, and procedures
- Achieving expected performance and KPIs while using resources most cost-effectively and efficiently
- Practising and promoting a proactive and preventative approach, demonstrating the value of our Managed Services offering to homeowners
What are we looking for?
We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below, please get in touch - you could be exactly what we need!
- A strong customer service background with experience in complaints resolution
- Excellent organisational and communication skills
- A self-driven and self-motivated individual
- Ability to work independently, and also as part of a wider team
- Positive attitude towards business evolution, embracing change and development
What’s in it for you?
We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:
- 25 days’ paid holidays plus bank holidays
- A special day off for your or a loved one’s birthday
- £500 paid towards a holiday of your choice
- A paid day to volunteer with a charity close to your heart
- A friends and family discount scheme
- Life assurance for your peace of mind
- Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
- Exciting social events, including our famous Christmas parties!
Who are we?
We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.
Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.
We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.
Diversity is key to our success and we work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.
Managed Services Coordinator Managed Services · Sandown employer: The Travel Chapter Ltd
Contact Detail:
The Travel Chapter Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Services Coordinator Managed Services · Sandown
✨Tip Number 1
Familiarise yourself with the Managed Services sector, especially in relation to customer service. Understanding the nuances of guest relations and service delivery will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the industry, particularly those who have experience in service coordination. Engaging with them can provide insights into the role and may even lead to referrals.
✨Tip Number 3
Demonstrate your organisational skills by preparing examples of how you've successfully managed multiple tasks or projects in the past. This will show that you can handle the responsibilities of the role effectively.
✨Tip Number 4
Research Travel Chapter and their values thoroughly. Being able to articulate how your personal values align with theirs during the interview will make a strong impression.
We think you need these skills to ace Managed Services Coordinator Managed Services · Sandown
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and coordination. Emphasise any roles where you've managed relationships with clients or suppliers, as this is crucial for the Managed Services Coordinator position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills align with the responsibilities listed in the job description, such as your organisational abilities and experience in complaints resolution.
Showcase Your Soft Skills: The job requires excellent communication and organisational skills. Use your application to provide examples of how you've successfully worked independently and as part of a team, demonstrating your self-motivation and positive attitude towards change.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the role of Service Coordinator.
How to prepare for a job interview at The Travel Chapter Ltd
✨Showcase Your Customer Service Skills
Since the role requires a strong customer service background, be prepared to share specific examples of how you've successfully resolved complaints or enhanced customer experiences in previous roles.
✨Demonstrate Organisational Abilities
Highlight your organisational skills by discussing how you manage multiple tasks or projects simultaneously. Consider sharing a time when your planning led to successful outcomes.
✨Emphasise Teamwork and Independence
This position requires both independent work and collaboration with a team. Be ready to discuss instances where you've thrived in both settings, showcasing your adaptability.
✨Express Enthusiasm for Change
The company values a positive attitude towards business evolution. Share your thoughts on embracing change and any experiences where you've successfully adapted to new processes or challenges.
