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For Companies At a Glance
- Tasks: Engage with customers via voice, email, and chat to provide top-notch service.
- Company: Join a well-established client in North Shields, known for its maritime atmosphere.
- Benefits: Flexible hours between Monday and Sunday, great team environment.
- Why this job: Perfect for those who love connecting with people and thrive in a dynamic setting.
- Qualifications: Previous contact centre experience preferred; strong communication and PC skills required.
- Other info: Opportunity to up-sell products and enhance customer satisfaction.
The predicted salary is between 24000 - 36000 £ per year.
CMS Recruitment Limited are currently recruiting contact centre agents for our well established client based in North Shields (Tyne & Wear). Hours of work will be between Monday – Sunday 0800am – 1800pm You’ll be in contact with lots of different people, so you should be able to quickly build a good rapport and make our guests feel great in a maritime atmosphere. As well as being comfortable working in a performance-driven contact centre environment with confidence. Responsibilities: Providing professional and efficient customer sales and service in all duties. Making reservations and handling enquiries via: voice, email, chat and other web response solutions, in order to fulfil customer requirements. First contact resolution of customers and clients queries, requests, orders and complaints. Proactively contact existing and potential customers with the aim of up-selling products. Match and sell our products or services to our customers with confidence whenever possible, by cross or up-selling to appropriate products Experience: Previous contact centre experience is ideal Good proficiency and navigation skills around a pc, excellent keyboard skills Good telephone manner with a clear speaking voice Good communication skills and the ability to build rapport with the customer Ability…
Contact Centre Agent employer: CMS Recruitment Limited
Contact Detail:
CMS Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Agent
✨Tip Number 1
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident during the interview when discussing how you would handle various situations.
✨Tip Number 2
Research the company and its products thoroughly. Understanding what they offer will enable you to speak knowledgeably about how you can contribute to their sales and customer service goals.
✨Tip Number 3
Practice your communication skills with friends or family. Being able to articulate your thoughts clearly and build rapport quickly is crucial for a contact centre agent.
✨Tip Number 4
Prepare examples from your past experiences that demonstrate your ability to resolve customer issues effectively. Highlighting these during your conversation can set you apart from other candidates.
We think you need these skills to ace Contact Centre Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Contact Centre Agent position. Understand the responsibilities and required skills, such as customer service experience and communication abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in contact centres or customer service roles. Emphasize your ability to build rapport with customers and any specific achievements in previous positions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in similar environments and how you can contribute to creating a positive maritime atmosphere for guests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at CMS Recruitment Limited
✨Show Your Communication Skills
Since the role involves a lot of interaction with customers, it's crucial to demonstrate your excellent communication skills during the interview. Practice speaking clearly and confidently, and be prepared to showcase how you can build rapport quickly.
✨Familiarize Yourself with Customer Service Scenarios
Prepare for common customer service scenarios that may come up in the interview. Think about how you would handle difficult customers or resolve complaints effectively, as this will show your problem-solving abilities.
✨Highlight Your Experience
If you have previous contact centre experience, make sure to highlight it. Discuss specific examples of how you provided excellent service, handled inquiries, or successfully upsold products to customers.
✨Demonstrate Your Tech Savviness
Since the job requires good proficiency with PCs and various communication tools, be ready to discuss your technical skills. Mention any relevant software or systems you've used in past roles to show you're comfortable navigating technology.
