Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our IT Service Desk Team to provide top-notch technical support and resolve customer issues.
- Company: Be part of an award-winning, home-grown business based in Saintfield.
- Benefits: Enjoy bonuses, funded education, generous holidays, and a supportive work environment.
- Why this job: Gain valuable experience in IT while ensuring customer satisfaction in a friendly culture.
- Qualifications: Customer service experience and GCSE level education required; training provided for IT Helpdesk skills.
- Other info: Access to a car is essential due to client locations; flexible working hours included.
The predicted salary is between 19500 - 26000 £ per year.
F/T Permanent Helpdesk Administrator required for home-grown, award-winning business based in Saintfield. Job Purpose: As a member of the IT Service Desk Team, you will be responsible for providing operational first line IT technical support to customers by logging, troubleshooting, and resolving incidents at the first point of contact when possible or passing incidents to an appropriate team member. Initiates and/or implements corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained. Essential Criteria: High level of customer service experience, computer knowledge, ideally experience working in an IT Helpdesk environment although training will be provided Proficient in Microsoft applications at an intermediate level Educated to GCSE level/equivalent @ Grade C or above Ability to prioritise workload to maintain a timely flow of customer requirements Access to a car is essential due to client location Hours of work: 38.75 hrs per week working Monday to Friday from 8.45am to 5.30 pm on Saturday from 9.00am to 1.00pm (rota basis) Salary £23,500 Company benefits: £500 attendance bonus per year £500 Christmas bonus per year Fully funded Further Education Incentive Scheme all job-related courses including books and first exam fee paid for by the company. All job-related qualifications obtained result in £250 award for each qualification. 6 weeks holiday (20 days + 10 stats) Long service awards of 1 additional day per year, each year for 5 years (after 3 years service) 28 days sick pay in a rolling 12-month period Pension 5% employee & 3% employer Health Care Uniform Company provide biscuits, crisps, soft drinks, tea, coffee etc for Lunch/Tea breaks For further information contact Tanya Lyttle at GenTech Recruitment on Skills: IT Helpdesk Microsoft Office IT qualification Help Desk Administrator
Help Desk Administrator employer: Gen Tech Recruitment
Contact Detail:
Gen Tech Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Help Desk Administrator
✨Tip Number 1
Familiarize yourself with common IT issues and solutions that are typically encountered in a help desk environment. This will not only boost your confidence but also demonstrate your proactive approach to problem-solving during the interview.
✨Tip Number 2
Highlight any previous customer service experience you have, even if it’s not directly related to IT. Being able to showcase your ability to handle customer inquiries and maintain satisfaction is crucial for this role.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel and Word, as proficiency in these applications is essential. Consider taking a quick online course or tutorial to refresh your knowledge before the interview.
✨Tip Number 4
Prepare to discuss how you prioritize tasks and manage your time effectively. Think of examples from your past experiences where you successfully handled multiple requests or incidents simultaneously.
We think you need these skills to ace Help Desk Administrator
Some tips for your application 🫡
Highlight Customer Service Experience: Make sure to emphasize your high level of customer service experience in your application. Provide specific examples of how you've successfully assisted customers in the past, as this is crucial for the Help Desk Administrator role.
Showcase IT Knowledge: Detail your computer knowledge and any relevant experience in an IT Helpdesk environment. Even if you haven't worked in a helpdesk before, mention any related skills or experiences that demonstrate your technical abilities.
Demonstrate Proficiency in Microsoft Applications: Since proficiency in Microsoft applications is essential, include specific examples of how you've used these tools in previous roles. Mention any intermediate-level skills you possess that would be beneficial for the position.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting to ensure your application stands out and clearly shows that you meet the essential criteria.
How to prepare for a job interview at Gen Tech Recruitment
✨Showcase Your Customer Service Skills
Since the role emphasizes high levels of customer service, be prepared to share specific examples from your past experiences where you successfully resolved customer issues. Highlight your ability to communicate clearly and empathetically.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of Microsoft applications and any relevant IT Helpdesk experience. Be ready to discuss how you've used these tools in previous roles and how you can apply that knowledge to this position.
✨Prioritization is Key
The job requires the ability to prioritize workload effectively. Prepare to discuss how you manage multiple tasks and ensure timely responses to customer needs. Consider sharing a situation where you had to juggle competing priorities.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in the company and the role. Inquire about the team dynamics, training opportunities, or how success is measured in the Help Desk Administrator position.
