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- Tasks: Coordinate service requests, manage engineer schedules, and respond to customer enquiries.
- Company: Join a global leader in packaging technology serving top-tier clients worldwide.
- Benefits: Enjoy an attractive salary, annual bonus, and opportunities for growth.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Experience in customer service within a technical field; strong organisational skills required.
- Other info: Ideal for those who thrive in a fast-paced, evolving digital environment.
The predicted salary is between 36000 - 60000 £ per year.
We are a global leader in packaging technology supplying our solutions to blue chip customers all over the world. We now have a requirement for a Service Co Ordinator to join our growing Service Team and add capacity, drive efficiency, and optimise how we deliver service across the business.
You’ll enjoy working with both engineers and customers, understand how to manage competing priorities and thrive in a business that is evolving and adopting digital tools to improve performance and customer service. The role will involve responding to customer enquiries, triaging and prioritising each request, gathering key technical information to assess urgency and scope and ensuring the appropriate response as well as managing and optimising engineer diaries.
We can offer an attractive salary and package including annual bonus and welcome applications from Service Co Ordinators/Service Administrators with the following attributes:
- Proven experience in a customer service role within a technical or engineering environment.
- Comfortable working with technical details and confident in asking the right questions to understand customer issues clearly.
- Digitally savvy and comfortable using ERP and CRM tools (Epicor and Salesforce experience desirable).
- Strong organisational skills, you enjoy structure, clear processes, and working through complex scheduling challenges.
Service Support Co-ordinator employer: Shepherd Stubbs
Contact Detail:
Shepherd Stubbs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Support Co-ordinator
✨Tip Number 1
Familiarise yourself with the specific ERP and CRM tools mentioned in the job description, like Epicor and Salesforce. Having a solid understanding of these platforms will not only boost your confidence but also demonstrate your readiness to hit the ground running.
✨Tip Number 2
Brush up on your customer service skills, especially in a technical context. Be prepared to discuss how you've successfully managed customer enquiries and prioritised requests in previous roles, as this will show your ability to thrive in a fast-paced environment.
✨Tip Number 3
Highlight any experience you have with managing schedules or optimising workflows. Think of specific examples where you've improved efficiency or handled complex scheduling challenges, as this will resonate well with the role's requirements.
✨Tip Number 4
Prepare to discuss how you adapt to evolving digital tools and processes. Share instances where you've embraced new technologies to enhance customer service or streamline operations, showcasing your digitally savvy nature.
We think you need these skills to ace Service Support Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Service Support Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your proven experience in customer service within a technical or engineering environment. Provide specific examples of how you've successfully managed competing priorities and resolved customer issues.
Showcase Your Technical Skills: Mention any experience you have with ERP and CRM tools, particularly Epicor and Salesforce. If you are digitally savvy, make sure to include this in your application to demonstrate your ability to adapt to new technologies.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your qualifications but also conveys your enthusiasm for the role. Discuss why you want to work with this company and how you can contribute to their service team.
How to prepare for a job interview at Shepherd Stubbs
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service, especially in technical or engineering environments. Highlight specific examples where you successfully resolved customer issues and how you managed competing priorities.
✨Demonstrate Technical Understanding
Familiarise yourself with the technical aspects of the role. Be ready to explain how you would approach gathering key technical information from customers and triaging their requests effectively.
✨Highlight Your Digital Savviness
Since the role involves using ERP and CRM tools, mention any relevant experience you have with systems like Epicor and Salesforce. If you haven't used them, express your willingness to learn and adapt quickly to new digital tools.
✨Emphasise Organisational Skills
Discuss your approach to managing schedules and prioritising tasks. Provide examples of how you've successfully navigated complex scheduling challenges in the past, showcasing your ability to maintain structure and efficiency.
