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- Tasks: Coordinate vehicle recall programs and manage communication with dealers and customers.
- Company: Join a leading automotive company focused on safety and customer satisfaction.
- Benefits: Enjoy a 7-month contract with opportunities for professional growth and development.
- Why this job: Be part of a dynamic team making a real impact on vehicle safety across Europe.
- Qualifications: Experience in coordinating recalls, strong communication skills, and proficiency in Microsoft Office.
- Other info: This role is based in Dunton and involves collaboration with various stakeholders.
The predicted salary is between 36000 - 60000 £ per year.
Are you a detail-oriented project manager with a passion for safety, compliance, and customer satisfaction? We are looking for a Recall Program Coordinator to join our dynamic team in Dunton for a 7-month contract. This high-profile role is critical in launching and managing Field Service Actions across Europe.
Key Responsibilities:
- Develop cost-effective dealer repair strategies for vehicle concerns.
- Create and manage Dealer Bulletins, Service Instructions, and Customer Letters.
- Set up affected vehicle populations in PTS, GRID, and GCAMP systems.
- Collaborate closely with the Office of General Counsel and translation agencies.
- Liaise with Market Surveillance Authorities and regulatory bodies across Europe.
- Coordinate with National Sales Companies, Global Offices, and Supply Chain Management.
- Work with Public Affairs, Customer Experience Teams, and Customer Contact Centres.
- Participate in the Government Enquiry Review Committee and Critical Concern Review Group.
- Provide recall status updates and present to senior management teams.
- Manage customer letter distribution through mailing agencies.
- Ensure compliance with audit requirements and maintain accurate departmental records.
Skills & Experience Required:
- Proven experience coordinating recalls or service programs.
- Strong interpersonal and communication skills.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Excellent analytical and multitasking abilities.
- Ability to manage multiple programs under pressure and tight deadlines.
Ready to make a difference? Apply now and help shape the future of vehicle safety and customer care.
Program Coordinator employer: Expleo UK LTD
Contact Detail:
Expleo UK LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Program Coordinator
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in vehicle safety and compliance. This knowledge will not only help you understand the role better but also demonstrate your commitment to the field during interviews.
✨Tip Number 2
Network with professionals in the automotive industry, especially those involved in recall programs or compliance. Attend relevant events or join online forums to make connections that could provide insights or referrals.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed projects under pressure. Highlight your analytical skills and ability to multitask, as these are crucial for the Program Coordinator role.
✨Tip Number 4
Research StudySmarter's values and mission. Tailor your conversations during interviews to align with our goals, showing that you're not just a fit for the role, but also for our company culture.
We think you need these skills to ace Program Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in project management, particularly in coordinating recalls or service programmes. Use specific examples that demonstrate your attention to detail and ability to manage multiple tasks under pressure.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for safety and compliance. Mention how your skills align with the responsibilities of the Program Coordinator role, and express your enthusiasm for contributing to vehicle safety and customer satisfaction.
Highlight Relevant Skills: In your application, emphasise your proficiency in Microsoft Excel, Word, and PowerPoint. Provide examples of how you've used these tools in previous roles to manage projects or analyse data effectively.
Showcase Communication Abilities: Since the role requires strong interpersonal and communication skills, include examples of how you've successfully collaborated with various stakeholders in past positions. This could involve working with legal teams, regulatory bodies, or customer service departments.
How to prepare for a job interview at Expleo UK LTD
✨Showcase Your Project Management Skills
Be prepared to discuss your previous experience in coordinating projects, especially those related to recalls or service programmes. Highlight specific examples where you successfully managed multiple tasks under pressure, as this role requires strong multitasking abilities.
✨Demonstrate Attention to Detail
Since the role involves developing dealer repair strategies and managing compliance, it's crucial to showcase your detail-oriented nature. Bring examples of how you've ensured accuracy in documentation or processes in past roles.
✨Familiarise Yourself with Relevant Regulations
Research the regulatory bodies and market surveillance authorities relevant to the automotive industry in Europe. Being knowledgeable about compliance requirements will show your commitment to safety and customer satisfaction.
✨Prepare for Interpersonal Scenarios
Given the collaborative nature of the role, be ready to discuss how you've effectively communicated and liaised with various stakeholders in previous positions. Prepare examples that demonstrate your strong interpersonal skills and ability to work within a team.
