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For Companies At a Glance
- Tasks: Provide technical support and troubleshoot issues for customers in a dynamic team.
- Company: Join a leading company focused on manufacturing and engineering excellence.
- Benefits: Enjoy a competitive salary, growth opportunities, and a supportive work environment.
- Why this job: Make a real impact on customer satisfaction and product quality while developing your skills.
- Qualifications: Technical background in manufacturing or engineering with strong problem-solving abilities required.
- Other info: Flexible, team-oriented approach needed; occasional on-site support may be required.
The predicted salary is between 27500 - 35000 £ per year.
Location: Redditch
Employment Type: Full-Time / Permanent
Salary: £32,500 to £35,000 per annum
About the Role: We are seeking a Technical Support Engineer to join our dynamic Warranty, Service and Overhaul Team. This is a fantastic opportunity for someone with a strong technical background in manufacturing or engineering who thrives on solving problems and delivering top-tier support to customers post-dispatch. You'll play a vital role in diagnosing issues, providing remote and on-site assistance, and ensuring that our products continue to meet high standards of performance and reliability.
Key Responsibilities:
- Provide technical support to customers via email, phone, and Teams meetings
- Troubleshoot and resolve complex technical problems; perform necessary repairs
- Investigate returned products to identify root causes and improvement opportunities
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with Quality and Engineering teams to resolve recurring issues
- Manage and process warranty claims in a timely and effective manner
- Proactively communicate updates and solutions to customers
- Oversee spare parts inventory and order replacements when needed
- Ensure all work is carried out in compliance with internal and industry standards
- Occasionally provide on-site support and customer visits
What We're Looking For:
- Background in technical manufacturing or engineering
- Ability to read and interpret technical drawings
- Strong problem-solving and technical troubleshooting skills
- Excellent verbal and written communication skills
- Comfortable explaining technical concepts to non-technical users
- Capable of working independently and managing multiple tasks
- High attention to detail and accurate data presentation
- Flexible, team-oriented and proactive approach to work
- Able to remain calm and effective under pressure
- Experience working in a fast-paced, diverse environment
Why Join Us?
- Be part of a collaborative and experienced team
- Play a key role in customer satisfaction and product improvement
- Competitive salary and benefits package
- Opportunities for growth and professional development
- Work in a supportive environment where your expertise is valued
Service Engineer employer: Comton Group
Contact Detail:
Comton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Engineer
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our technical offerings will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your problem-solving skills by practising common troubleshooting scenarios related to technical support. This will prepare you for potential situational questions during the interview process.
✨Tip Number 3
Network with current or former employees in similar roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your experience with customer interactions. Highlight specific examples where you've successfully resolved issues, as this will showcase your ability to deliver top-tier support, a key aspect of the role.
We think you need these skills to ace Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, manufacturing, or engineering. Emphasise your problem-solving skills and any previous roles where you provided customer support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role. Mention specific experiences where you've successfully diagnosed and resolved technical issues, and explain how you can contribute to the team.
Highlight Communication Skills: Since the role requires excellent verbal and written communication, provide examples in your application of how you've effectively communicated technical concepts to non-technical users in the past.
Showcase Team Collaboration: Mention any experiences where you've worked collaboratively with teams, especially in resolving technical issues or improving processes. This will demonstrate your ability to work well in a team-oriented environment.
How to prepare for a job interview at Comton Group
✨Showcase Your Technical Skills
Make sure to highlight your technical background in manufacturing or engineering during the interview. Be prepared to discuss specific examples of how you've solved complex problems in the past, as this will demonstrate your capability to handle the responsibilities of a Service Engineer.
✨Communicate Clearly
Since the role involves explaining technical concepts to non-technical users, practice articulating your thoughts clearly and concisely. Use simple language when discussing complex topics, and be ready to provide examples of how you've successfully communicated with customers in previous roles.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios or case studies during the interview that test your problem-solving skills. Think through your approach to troubleshooting and resolving issues, and be ready to explain your thought process step-by-step.
✨Demonstrate Team Collaboration
Emphasise your ability to work collaboratively with other teams, such as Quality and Engineering. Share experiences where you’ve worked with others to resolve recurring issues or improve processes, as this will show that you can contribute positively to the team dynamic.
