Head of Customer Care

Exciting opportunity for New Homes Head of Customer Care! Location: Newcastle upon Tyne Salary: Competitive (DOE) + Car/Car Allowance + Bonus + Hybrid Working Build More Than Homes-Build Your Career Are you ready to lead with purpose and make a lasting impact? My client doesn\’t just construct houses, they craft communities and careers. Join them as Head of Customer Care, you will play a pivotal role in shaping exceptional homeowner experiences while advancing your professional journey. Why Choose New Homes? ·Competitive Compensation: Attractive salary package with performance-based bonuses. ·Vehicle Benefits: Company car or car allowance to support your mobility needs. ·Comprehensive Benefits: Life assurance, contributory pension scheme, and access to our employee benefits platform offering high-street discounts and wellbeing support. ·Hybrid Working: Flexibility to work from home up to 2-3 days per week, promoting work-life balance. ·Career Development: Industry-leading training programs and clear pathways for career progression. ·Inclusive Culture: Commitment to diversity, inclusion, and empowering your development. Your Role: Leading Customer Excellence As the Head of Customer Care, you will: ·Lead and Inspire: Manage and mentor the Customer Care team, including Managers, Coordinators, Administrators, and Maintenance Operatives. ·Collaborate Strategically: Work closely with Construction and Sales Teams, contributing to regional management decisions with a customer-centric focus. ·Ensure Quality Service: Oversee post-occupation customer issues, ensuring resolutions align with company guidelines and uphold our reputation. ·Report and Advise: Keep the Construction Director and Managing Director informed on customer issues and the actions taken to resolve them. What We\’re Looking For: ·Proven Leadership: Demonstrated experience managing high-performing customer care teams in customer-focused environments. ·Customer-Centric Mindset: Strong understanding of business requirements and brand positioning, with an intuitive focus on customer satisfaction. ·Adaptability: Ability to thrive in a fast-paced environment and quickly learn different systems. ·Industry Experience: While construction industry experience is advantageous, it is not essential. For more information, please contact Joanna Collett at C&P Recruitment, or for immediate consideration please apply now. Construction and Property Recruitment Ltd is a recruitment business which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services in doing so, the Company acts as a data controller, for more information on how we store, and process personal data please visit our website and view our Privacy Policy