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For Companies At a Glance
- Tasks: Lead a dynamic team to enhance customer satisfaction and drive performance.
- Company: Join a forward-thinking company focused on customer success and team collaboration.
- Benefits: Enjoy a competitive salary, healthcare scheme, 20 days holiday, and a pension plan.
- Why this job: Be part of a culture that values teamwork, growth, and continuous improvement.
- Qualifications: Experience in leadership and a passion for customer service are essential.
- Other info: Work Monday to Friday with opportunities for professional development.
The predicted salary is between 35000 - 39000 £ per year.
Are you an experienced leader passionate about customer satisfaction and team performance? My client is seeking a Team Leader to oversee account portfolios, ensuring seamless coordination between customer care, sales development, and field sales teams.
Purpose of the role
To ensure the success of the company's customers portfolio by driving team performance, optimising account management, and fostering seamless cross-functional collaboration to enhance customer satisfaction and loyalty.
Key Responsibilities
- Operational Management: Oversee the performance of assigned accounts, ensuring smooth communication across customer care, sales development, field sales, and solution experts. Manage team workloads efficiently, supporting high performance during peak periods or staff absences. Address operational issues proactively, working closely with various departments to ensure effective resolutions.
- Customer Focus & Continuous Improvement: Lead initiatives to enhance customer satisfaction, refine internal processes, and drive continuous team improvement. Collaborate with marketing to leverage customer insights, optimise webshop functionality, and support promotional campaigns. Resolve complex customer concerns by liaising with relevant departments to provide timely and effective solutions.
- Performance Monitoring & Data Analysis: Work alongside Regional Sales Leadership and Field Coaching to track portfolio performance, analyse trends, and identify opportunities for growth. Provide regular reports on team collaboration and customer engagement outcomes, ensuring clear visibility into performance metrics. Utilise internal tools to accurately document team activities and optimise future strategies.
- Team Development & Leadership: Mentor and coach Customer Care and Sales Development teams, fostering professional growth and skill development. Conduct regular performance reviews, set clear development goals, and ensure ongoing team improvement. Integrate field feedback into training programs, aligning efforts with broader sales strategies.
- Cross-Functional Collaboration: Work closely with Field Coaching, Regional Sales Leadership, and other departments to align operations with broader sales strategies. Facilitate seamless teamwork with marketing, supply chain, and product management, ensuring coordinated customer engagement. Support company-wide initiatives focused on omnichannel strategies, helping to drive webshop performance and engagement.
What’s in it for you?
- Salary £35,000 - £39,000 Depending on experience
- Monday to Friday 8:30am – 5:00pm
- Company Healthcare scheme
- 20 days holiday + Bank Holidays
- Pension Scheme
- Cycling to work scheme after 6 months
Team Leader employer: One to One Personnel
Contact Detail:
One to One Personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with the company's customer satisfaction metrics and performance indicators. Understanding what drives success in these areas will help you demonstrate your ability to lead teams effectively during interviews.
✨Tip Number 2
Showcase your experience in cross-functional collaboration. Be prepared to discuss specific examples where you've successfully worked with different departments to achieve common goals, as this is a key aspect of the Team Leader role.
✨Tip Number 3
Highlight your leadership style and how it aligns with fostering team development. Think about how you can convey your mentoring approach and any successful initiatives you've led that improved team performance.
✨Tip Number 4
Prepare to discuss your data analysis skills. Being able to interpret performance metrics and trends is crucial for this role, so have examples ready that illustrate how you've used data to drive decisions and improve outcomes.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant leadership experience and customer satisfaction achievements. Use specific examples that demonstrate your ability to manage teams and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for team leadership and customer service. Mention how your skills align with the responsibilities outlined in the job description, particularly in operational management and cross-functional collaboration.
Showcase Data Analysis Skills: Since the role involves performance monitoring and data analysis, include any relevant experience you have with tracking metrics or using internal tools. Highlight how you've used data to drive improvements in past roles.
Prepare for Interview Questions: Anticipate questions related to team development, conflict resolution, and customer satisfaction strategies. Prepare examples from your past experiences that demonstrate your problem-solving abilities and leadership style.
How to prepare for a job interview at One to One Personnel
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you motivated team members and resolved conflicts.
✨Emphasise Customer Satisfaction
Since the role is centred around customer satisfaction, be ready to discuss your approach to enhancing customer experiences. Share specific instances where you've improved processes or resolved complex customer issues.
✨Highlight Cross-Functional Collaboration
The job requires seamless collaboration across various departments. Be prepared to talk about your experience working with different teams, how you facilitated communication, and any successful projects that resulted from this collaboration.
✨Prepare for Data Analysis Questions
Understanding performance metrics is key for this role. Brush up on your data analysis skills and be ready to discuss how you've used data to track performance, identify trends, and drive improvements in previous positions.
