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For Companies At a Glance
- Tasks: Manage customer accounts and provide guidance on income collection.
- Company: Join Bromford, a friendly team dedicated to improving lives through excellent customer service.
- Benefits: Enjoy a roaming workstyle with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while working in a supportive and dynamic environment.
- Qualifications: Experience in housing and strong communication skills are essential.
- Other info: Apply by 26 June 2025; early applications encouraged due to high interest.
The predicted salary is between 28800 - 43200 £ per year.
If you are passionate about providing excellent customer service, enjoy building relationships and getting to know people, you belong at Bromford!
Our friendly and high performing income management team are responsible for income collection as well as providing guidance to customers on subjects like benefits and income maximisation.
Key Responsibilities:
- Accounts Management: Manage a patch of customer accounts, working to achieve positive outcomes.
- Customer Services: Provide support and guidance to customers on all aspects of income collection.
- Income Recovery: Lead efforts to recover income, ensuring targets are met.
- Analysis: Monitor income collection and perform data analysis to improve financial outcomes.
Key Skills, Experience, and Qualifications:
- Experience in Housing (Essential) in an Income Related Role: Proven track record in income management within the housing sector.
- Good Communication Skills: Ability to communicate effectively with customers and stakeholders.
- Target Driven: Strong focus on achieving performance targets and driving results.
- Self-Motivated and Problem-Solving Skills: Ability to work independently and resolve issues efficiently.
If you have a passion for support work and enabling customers to manage their homes and improve their lives - you belong at Bromford. Every single one of our customers is unique. And so are you. Almost every choice you make here has the power to change someone’s life for the better. This is a big opportunity for you to make a real difference.
For more information on the role, please refer to the job description attached to this advert. The closing date for applications is Thursday 26 June 2025. Interviews will take place at our office in Chipping Sodbury. Don’t miss out on this exciting opportunity—apply now to secure your chance! We encourage you to submit your application as soon as possible, as we may close the advert early depending on the volume of applications.
Housing Income Management Advisor employer: Bromford
Contact Detail:
Bromford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Income Management Advisor
✨Tip Number 1
Familiarise yourself with the housing sector, especially income management. Understanding the challenges and regulations in this field will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the housing industry. Attend local events or join online forums to connect with others who can provide insights and potentially refer you to opportunities at Bromford.
✨Tip Number 3
Prepare examples of how you've successfully managed customer accounts or resolved issues in previous roles. Being able to share specific stories will demonstrate your problem-solving skills and customer service experience.
✨Tip Number 4
Research Bromford's values and mission. Tailoring your conversation to reflect how your personal values align with theirs can make a strong impression during the interview process.
We think you need these skills to ace Housing Income Management Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills. Tailor your application to highlight how your experience aligns with the role of Housing Income Management Advisor.
Highlight Relevant Experience: Emphasise your experience in housing and income management. Provide specific examples of how you've successfully managed accounts, supported customers, or recovered income in previous roles.
Showcase Communication Skills: Demonstrate your communication abilities in your application. Use clear and concise language, and consider including examples of how you've effectively communicated with customers or stakeholders in the past.
Express Your Passion: Convey your enthusiasm for helping customers manage their homes and improve their lives. Share a brief story or example that illustrates your commitment to customer service and making a positive impact.
How to prepare for a job interview at Bromford
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples of how you've built relationships with customers in the past and how that has positively impacted their experience.
✨Demonstrate Your Housing Experience
Be prepared to discuss your previous experience in housing and income management. Highlight any relevant roles you've held and the outcomes you've achieved, especially in income recovery and account management.
✨Prepare for Target-Driven Questions
Since this role is target-driven, think about times when you've met or exceeded targets in your previous jobs. Be ready to share these experiences and the strategies you used to achieve those results.
✨Showcase Your Problem-Solving Skills
Think of examples where you've had to resolve issues independently. Discuss your approach to problem-solving and how it led to positive outcomes for customers, demonstrating your self-motivation and analytical skills.
