Senior Director, Sales Operations

The Senior Director, Sales Operations is responsible for the design, delivery and ongoing enhancements and support for global sales platforms driving simplicity, process automation and a stable system suite that drive seller productivity collaborating with IT and other functions as a key business owner. The Senior Director, Sales Operations sits within our IP segment and will have responsibility for two core functions: Sales Support and leadership for all sales processes and platforms; CRM systems (SalesForce), LinkedIn Navigator and ZoomInfo. There is a current ongoing SalesForce transformation project to consolidate all current CRM systems onto one platform.

About You – experience, education, skills, and accomplishments:

• 10+ years’ experience in a Sales operations leadership position.
• Operational excellence – Expert Customer Relationship Management domain knowledge, anchored on salesforce.com and related technologies.
• Change Management – track record of defining, owning and embedding consistent CRM processes across global sales organisations.
• Good understanding and ability to assess the change impacts of process automation with the sales community and drive change.
• Process Ownership and Process simplification - decrease the complexity of customer centric operational sales processes delivering more consistent/common, consolidated and integrated sales processes across the business.
• Strong process excellence skills such as Process Mapping, Lean Six Sigma, Benchmarking, RPA, design thinking preferred.
• Demand management – understanding of demand management processes, track record of implementing and running a demand cadence into the business and partnering with IT to ensure successful delivery of ongoing requirements.
• Best practice – adopt practices and procedures closer to relevant industry best practices.
• Reporting & Analysis – improve lead to order process and sales reporting/analysis for timeliness, granularity and accuracy.
• Strong CRM Domain Knowledge and implementation experiences – including sales clouds, master data management, contact management, configure, price and quote, incentive compensation management, sales cycle administration, analytics and reporting, digital signatures, contract lifecycle management etc.
• Ability to build consensus and manage diverse, group-wide stakeholders through influence.
• Excellent Stakeholder Management and Impact at all levels.
• Strong execution focus and ability to manage ambiguity.

What will you be doing in this role?

• Provide delivery leadership for the overall sales platform as the business Product Owner across all integrated technologies.
• Define product vision, roadmap and growth opportunities as business owner and work with IT to deliver a leading suite of sales platforms driving seller productivity.
• Own the overall roadmap and iterate based on research, market trends, user feedback, and keeping abreast with Agile/Scrum best practices.
• Create and implement a business triage process for backlog management and iteration planning.
• Work with IT on the elaboration of user stories and lead planning product release plans.
• Assess value, develop cases, and prioritize stories, epics and themes to ensure focus on maximum value aligned with product strategy.

About the Team:

This role will sit within our IP Segment and will report into the VP, Sales Operations, leading a team of 4 direct reports consisting of Sales Support and Sales Operations team members.

Hours of Work:

Full-time, permanent role based out of the London office on a hybrid basis, 2 days’ per week in the office.

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.