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- Tasks: Manage client portfolios and ensure exceptional service in a fast-paced environment.
- Company: Join United Drains, a leading plumbing and drainage company in Essex.
- Benefits: Enjoy competitive salary, bonuses, casual dress code, and career development opportunities.
- Why this job: Be part of a friendly team with a strong reputation and focus on customer satisfaction.
- Qualifications: Experience in account management or contracts management is essential; strong communication skills required.
- Other info: Full-time, office-based role with potential for long-term career growth.
The predicted salary is between 28000 - 30000 £ per year.
Location: Ongar, Essex
Salary: £28,000 – £30,000 (plus on-call bonus of £125 per weekend day)
Hours: Monday to Friday, 08:00 – 17:00
On-Call: 1 evening per week and 1 weekend day per month
Office Ratio: 100% office-based
Job Type: Full-time, Permanent
About the Role: United Drains is a specialist plumbing and drainage company based in Ongar, Essex, servicing the South of England. Due to continued expansion, we are seeking a motivated and detail-oriented Scheduler / Contracts Manager to join our professional and friendly control team. This role is ideal for someone with experience in the drainage, plumbing, or construction industry, who thrives in a fast-paced, client-focused environment and is looking for long-term career progression.
Key Responsibilities:
- Manage a portfolio of high-end, key commercial clients
- Conduct monthly review meetings with clients
- Ensure service levels and KPIs are consistently met
- Manage a team of plumbing and drainage engineers
- Handle a high volume of inbound and outbound calls
- Dispatch jobs and liaise with engineers throughout the day
- Deliver exceptional, personalised customer service
- Handle customer queries promptly and professionally
- Monitor job progress and update clients accordingly
- Log all activity accurately on the company CRM system
- Provide out-of-hours support one week per month (bonus paid)
Essential Requirements:
- Proven experience in account management or contracts management
- Industry knowledge of drainage, plumbing or construction
- Strong communication and interpersonal skills
- Excellent customer service background, including high call volumes and job dispatching
- Ability to remain calm, professional, and tactful in all situations
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Highly organised with strong attention to detail
- Able to multitask and prioritise in a busy office environment
- Self-motivated, dependable, and a strong team player
- Excellent written and verbal communication skills
- Confidentiality and professionalism at all times
- Strong references required
What We Offer:
- Competitive salary with opportunity to earn more
- Bonus for weekend on-call cover
- 20 days annual leave plus public holidays
- Company pension scheme
- Free on-site parking
- Casual dress code
- Company events
- Excellent career development prospects
If you’re a proactive and experienced scheduler or contracts manager with a customer-first attitude, apply now to join a growing company with a strong reputation in the commercial drainage and plumbing industry.
Scheduler employer: United Drains
Contact Detail:
United Drains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scheduler
✨Tip Number 1
Familiarise yourself with the plumbing and drainage industry. Understanding the specific challenges and requirements of this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the plumbing and construction fields. Attend industry events or join relevant online forums to connect with potential colleagues or mentors who can provide insights and possibly refer you to opportunities.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think about scenarios where you've successfully managed client relationships or resolved conflicts, as these experiences will be crucial for a Scheduler role.
✨Tip Number 4
Showcase your organisational skills by discussing how you manage multiple tasks and priorities. Be ready to provide examples of how you've effectively handled high call volumes and job dispatching in previous roles.
We think you need these skills to ace Scheduler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account or contracts management, especially within the plumbing, drainage, or construction industries. Use specific examples to demonstrate your skills in managing client relationships and handling high call volumes.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service background and your ability to manage multiple tasks in a fast-paced environment. Mention your proficiency in Microsoft Office and how it will help you excel in the Scheduler role.
Highlight Key Skills: In your application, emphasise your strong communication and interpersonal skills. Provide examples of how you've successfully managed teams or projects, and how you remain calm and professional under pressure.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Scheduler position.
How to prepare for a job interview at United Drains
✨Showcase Your Industry Knowledge
Make sure to highlight your experience in the drainage, plumbing, or construction industry during the interview. Be prepared to discuss specific projects or challenges you've faced and how you overcame them, as this will demonstrate your understanding of the field.
✨Demonstrate Strong Communication Skills
Since the role involves managing a team and liaising with clients, it's crucial to showcase your communication skills. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've effectively handled customer queries or managed client relationships in the past.
✨Emphasise Your Organisational Skills
As a Scheduler, you'll need to manage multiple tasks and priorities. During the interview, share specific strategies you use to stay organised and ensure that service levels and KPIs are met. Mention any tools or systems you’ve used to log activities and monitor job progress.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving abilities and how you handle high-pressure situations. Think of examples where you remained calm and professional while managing a busy workload or resolving a client issue, and be ready to discuss these in detail.
