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- Tasks: Teach swimming to babies and young children while providing excellent customer support.
- Company: Join a well-established team dedicated to nurturing young swimmers and their families.
- Benefits: Enjoy fixed hours, training opportunities, and a supportive work environment.
- Why this job: Make a positive impact on families while enjoying a varied role in teaching and customer service.
- Qualifications: GCSE in English required; swim teaching qualifications preferred but can be provided.
- Other info: Mentorship and full training provided, with travel to multiple pools.
The predicted salary is between 20400 - 40800 £ per year.
Salary - Up to £34k
Full time Role
Fixed hours and Same days off each week
We are looking to recruit a salaried mixed teaching and customer support role to join our well established team.
We are looking for someone who is mature and confident with parents, babies and young children. Proactive with all areas of the role, happy to train and committed to always looking at ways to motivate swimmers, parents and the team as a whole. Candidates need to have the ability to be a good communicator and to motivate young swimmers and their parents to gain confidence and skills.
This role will suit someone who likes variety in their role between teaching and customer services and wants a salaried employed role.
We provide training for swim certificates to the right candidate if needed, ongoing CPDs, RLSS swim teachers certificate and DBS checks as well as full training and induction into our Aqua Babies programme.
Responsibilities
- Customer support: Candidate needs to be confident in supporting customers both new and long term with class bookings, movement and any questions they may have. This will be based at our office and at pools. This customer support can be over the phone, email and face to face.
- The role will include talking to new parents interested in joining our swim program and confirming those bookings (sales to customers who have expressed an interest and have given us their information).
- Experience with using systems is preferable. Experience of using Go High Level is also an advantage.
- Teachers will teach our specific program to groups of parents with babies, parents with toddlers and also children aged 3-7 the STA Stanley levels.
- We run classes in small hydrotherapy pools including our own pool The Aqua Babies Centre, Timperley and teachers need to be able to travel to this pool as well as West Didsbury, Bramhall and Openshaw.
Qualifications
- GCSE or equivalent in English C grade or above
- Preferred qualifications: STA Award in swimming teaching, STA baby and pre school swimming, RLSS National Rescue award for swimming teachers. All can be provided for the right candidate (pay rate will reflect the training status initially).
- Driving Licence and own use of car preferred and must be in place within 12 months of employment to enable travel to all pools easily.
As a member of our team you will be fully trained and inducted into our program, you will also have a mentor to support your initial terms with us.
Customer Care / Baby & Pre-school Swim Teacher employer: Box Leisure Recruitment
Contact Detail:
Box Leisure Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care / Baby & Pre-school Swim Teacher
✨Tip Number 1
Familiarise yourself with the Aqua Babies programme and the specific teaching methods used for babies and toddlers. This will not only show your commitment to the role but also help you engage confidently with parents during interviews.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries and bookings. Being proactive and demonstrating your ability to communicate effectively with parents can set you apart from other candidates.
✨Tip Number 3
If you have experience with systems like Go High Level, be sure to highlight this in conversations. If not, consider familiarising yourself with similar platforms to demonstrate your willingness to learn and adapt.
✨Tip Number 4
Show your enthusiasm for ongoing training and development. Mention any relevant certifications or courses you are interested in, as this aligns with the company's commitment to providing training for the right candidate.
We think you need these skills to ace Customer Care / Baby & Pre-school Swim Teacher
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required. Highlight your experience with customer support and teaching, especially with young children.
Tailor Your CV: Make sure your CV reflects relevant experience in customer care and teaching. Include any qualifications related to swimming instruction or child development, and emphasise your communication skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for working with children and parents. Mention specific experiences that demonstrate your ability to motivate and support young swimmers and their families.
Highlight Your Availability: Since this role has fixed hours and days off, clearly state your availability in your application. This shows you are organised and ready to commit to the schedule required by the company.
How to prepare for a job interview at Box Leisure Recruitment
✨Show Your Passion for Teaching
Make sure to express your enthusiasm for teaching young children and working with parents. Share any relevant experiences that highlight your ability to motivate and engage both swimmers and their families.
✨Demonstrate Strong Communication Skills
Since the role involves a lot of customer interaction, be prepared to showcase your communication skills. Practice explaining complex ideas simply and clearly, as well as how you would handle questions or concerns from parents.
✨Highlight Your Adaptability
This position requires a mix of teaching and customer support. Be ready to discuss how you can switch between these roles seamlessly and provide examples of times when you've successfully adapted to changing situations.
✨Prepare Questions About Training and Development
Show your commitment to personal growth by asking about the training opportunities available, such as the STA swimming teaching qualifications. This demonstrates your willingness to learn and improve in your role.
