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- Tasks: Lead a team ensuring tenant satisfaction during kitchen and bathroom replacements.
- Company: Join a respected organisation dedicated to social housing improvements.
- Benefits: Enjoy a competitive salary, professional development, and a supportive work environment.
- Why this job: Make a real impact on tenant lives while developing your career in a growing field.
- Qualifications: Experience in tenant liaison and team management is essential; strong communication skills required.
- Other info: Full UK driving licence needed; travel to sites may be required.
The predicted salary is between 30000 - 35000 £ per year.
Location: Doncaster
Salary: £30,000 - £35,000
Contract Type: Permanent
Working Hours: Full Time
About the Role:
We are currently seeking a dedicated and experienced Tenant Liaison Manager to lead a team of Tenant Liaison Officers (TLOs) working across kitchen and bathroom replacement schemes. This role is essential to ensuring a high standard of customer care, clear communication, and tenant satisfaction throughout the delivery of these works.
Key Responsibilities:
- Lead, manage, and support a team of TLOs, ensuring consistent service delivery and performance standards.
- Act as the primary liaison between tenants, site teams, and internal project stakeholders.
- Oversee all tenant engagement strategies, including pre-start meetings, consultation events, and satisfaction surveys.
- Resolve escalated tenant concerns and complaints effectively and professionally.
- Monitor and report on resident satisfaction and team performance metrics.
- Collaborate closely with operational teams to ensure works are delivered with minimal disruption to residents.
- Maintain detailed records of tenant communication and project progress.
Requirements:
- Proven experience in a Tenant Liaison role within the social housing or construction sector.
- Previous experience managing or supervising a customer focused team.
- Strong interpersonal, organisational, and communication skills.
- A proactive, empathetic, and solutions focused approach to tenant engagement.
- Full UK driving licence and willingness to travel to sites as required.
Desirable:
- Experience with Decent Homes programmes or kitchen/bathroom replacement schemes.
- Knowledge of health and safety regulations relevant to housing refurbishments.
What We Offer:
- A supportive working environment within a respected and growing organisation.
- Opportunities for professional development and career progression.
- Competitive salary and benefits package.
To Apply: Please submit your CV and our team will be in touch to discuss.
Tenant Liaison Manager employer: TSR Recruitment Limited
Contact Detail:
TSR Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced in tenant liaison roles, especially within social housing. Understanding the nuances of tenant engagement and common issues can help you stand out during interviews.
✨Tip Number 2
Network with professionals in the housing and construction sectors. Attend local events or join online forums to connect with others who have experience in tenant liaison roles, as they may provide valuable insights or even referrals.
✨Tip Number 3
Prepare to discuss your previous experiences managing teams and resolving tenant complaints. Be ready to share specific examples that demonstrate your leadership skills and your ability to maintain high standards of customer care.
✨Tip Number 4
Research StudySmarter and our values, particularly around customer service and community engagement. Tailoring your conversation to align with our mission can show your genuine interest in the role and the company.
We think you need these skills to ace Tenant Liaison Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in tenant liaison roles, particularly within the social housing or construction sector. Emphasise any previous management or supervisory roles you've held.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal and communication skills. Mention specific examples of how you've successfully managed tenant relationships and resolved complaints in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your proactive approach to tenant engagement and your ability to monitor and report on satisfaction metrics.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at TSR Recruitment Limited
✨Showcase Your Leadership Skills
As a Tenant Liaison Manager, you'll be leading a team of TLOs. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you improved team performance or resolved conflicts.
✨Demonstrate Your Communication Abilities
Effective communication is key in this role. During the interview, emphasise your interpersonal skills and provide examples of how you've successfully liaised between different stakeholders, such as tenants and project teams. This will show that you can maintain clear lines of communication.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding tenant concerns and complaints. Prepare scenarios where you effectively resolved issues or improved tenant satisfaction, showcasing your proactive and empathetic approach.
✨Familiarise Yourself with Relevant Regulations
Knowledge of health and safety regulations and Decent Homes programmes is beneficial. Brush up on these topics before the interview, as it will demonstrate your commitment to compliance and tenant safety, which are crucial in the housing sector.
