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- Tasks: Provide top-notch IT support, troubleshoot incidents, and manage projects.
- Company: Join Sensical, a fast-growing IT consultancy known for its expert support and friendly team culture.
- Benefits: Enjoy an annual bonus, private health insurance, and flexible working options.
- Why this job: Be part of a supportive team, work with diverse technologies, and make a real impact.
- Qualifications: Experience in IT support, strong communication skills, and a passion for technology are essential.
- Other info: Opportunity for ongoing training and professional development in a dynamic environment.
The predicted salary is between 30000 - 36000 £ per year.
Coventry (3 days a week) / London (1 day a week)
£36,000 - £42,000 dependent on experience
4 days office-based, 1 day remote
Permanent, Full-Time
Sensical, a growing IT MSP, are looking for an experienced Support Engineer to join the expanding team. This role would suit someone with a relevant MSP background, ideally with experience in a broad range of technologies. Candidates need to have a demonstrated passion for IT and Technology, coupled with a professional customer focussed attitude.
What we’re looking for...
- Ability to take ownership, assess and troubleshoot incidents methodically
- Professional attitude, able to work with stakeholders at all levels of an organisation
- Excellent organisation skills and ability to reprioritise in a fast-paced environment
- Comfortable working on a client site (3 days a week) and traveling to London (1 day a week)
- Able to be part of an out of hours on call rota (one week in four)
- A passion for IT and a desire to learn new technologies
- Understanding of IT best practices and procedures (ITIL, Change Control)
- Experience writing internal support documentation
- Punctual, good attention to detail
- Excellent written and verbal communication
Technical Skills
- Advanced knowledge of essential technologies
- Microsoft Windows 11
- Active Directory & MS Entra ID
- Microsoft 365 applications (inc Teams)
- Microsoft InTune/End Point Manager
- Cloud PBX (e.g. Ring Central, 3CX, 8&8, Cisco)
- Working knowledge of:
- Deployment Services (SCCM, WDS, WSUS)
- IPv4 Networks (DHCP, DNS, S/FTP, SMTP, NTP, vLANs)
- Audio Visual Equipment (DSP, DANTE, Room Systems, Projectors)
- Mac Desktop OS
- Mobile Device Support (iOS, Android)
- Microsoft Server OS (2016/2019/2022)
- Virtualisation (ESXi, Citrix, Hyper-V)
- Storage Systems (SAN, NAS, RAID)
- Structured Cabling (Patching, Cable Tracing, IDC)
- Backup Technology (Veeam)
- Microsoft Certified Associate (Microsoft Certified Associate – AZ801, AZ305)
- Network+ or CCNA
The Role
Our Support Engineer will deliver excellent support services to all our customers.
- Incident Management (70%)
- Triage incidents and service requests in ITSM
- Identify major incidents
- Diagnose and escalate complex issues
- Resolve tickets within SLAs
- Perform regular maintenance tasks (patching, AV checks)
- Provide on-site support (3 days/week)
- Offer on-call support (1 week/month)
- Leading Desktop related project work
- Assisting with Infrastructure & Networking projects
- Creation of support documentation
- Providing an escalation point for other Service Desk team members
- Becoming a lead expert for specific technologies within the team
The Company
Sensical Services Ltd is a small and fast-growing IT consultancy and managed services provider (MSP) based in the City of London. We are a friendly, close-knit, and supportive team of professionals delivering support to small and medium-sized organisations. Our clients operate in financial services and other sectors that appreciate a level of expert advice, reliability of systems and quality support that is a cut above the average.
We are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all applicants and employees, regardless of their gender, race, sexual orientation, disability, neurotype, religion or beliefs. Furthermore, we recognise the importance of helping our employees to balance the responsibilities of their work and private lives.
Benefits
We work hard to make Sensical a great place to work! Here’s what we offer:
- Annual bonus
- Pension scheme (up to 4% match)
- Additional day off on your birthday
- Staff Discount Schemes for major Highstreet brands
- Training and relevant ongoing certification
- Employee Assistance Program with Health Assured
- Private Health Insurance including Dental, Optical, and Mental Health
- Enhanced Sick Pay
- Season Ticket Loan
- Cycle to Work scheme
- Bring Your Own Device allowance
- Regular Staff Events
- Office Refreshments
Please note that some benefits only become available after completion of any probationary period.
IT Support Engineer employer: Sensical Services Ltd
Contact Detail:
Sensical Services Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Windows 11 and Active Directory. Having hands-on experience or relevant projects to discuss can really set you apart during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved IT issues for clients in the past. This will demonstrate your professional attitude and ability to work with stakeholders at all levels.
✨Tip Number 3
Be ready to discuss your experience with incident management and IT best practices like ITIL. Understanding these concepts will help you articulate how you can contribute to the team's efficiency and effectiveness.
✨Tip Number 4
Since the role involves on-site support and travel, prepare to discuss your flexibility and willingness to adapt to different environments. Highlight any previous experience working in similar settings to reassure them of your capability.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly within an MSP environment. Emphasise your technical skills, especially those mentioned in the job description, such as Microsoft technologies and incident management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and technology. Mention specific experiences where you've demonstrated ownership and troubleshooting skills, and how you can contribute to Sensical's team.
Highlight Soft Skills: In your application, emphasise your professional attitude and excellent communication skills. Provide examples of how you've successfully worked with stakeholders at various levels and managed priorities in a fast-paced environment.
Showcase Continuous Learning: Mention any ongoing training or certifications you are pursuing, especially those related to Microsoft or networking. This demonstrates your commitment to staying updated with industry best practices and technologies.
How to prepare for a job interview at Sensical Services Ltd
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've kept up with industry trends or learned new technologies, as this aligns with what the company values in a candidate.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific incidents where you successfully troubleshot issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your ability to assess and resolve problems methodically.
✨Highlight Customer Service Experience
Since the role requires a professional customer-focused attitude, be ready to share experiences where you provided excellent support. Discuss how you managed stakeholder expectations and maintained communication during incidents.
✨Familiarise Yourself with Relevant Technologies
Review the key technologies mentioned in the job description, such as Microsoft 365 applications and virtualisation tools. Being able to speak confidently about these will show that you're well-prepared and knowledgeable about the role.
