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For Companies At a Glance
- Tasks: Support customers and manage key accounts while driving revenue growth.
- Company: Join a fast-growing fintech revolutionising payment solutions for digital businesses.
- Benefits: Enjoy hybrid working, career progression, and a supportive team environment.
- Why this job: Make a real impact from day one in a dynamic scale-up culture.
- Qualifications: Experience in customer support or operations, preferably in fintech or digital commerce.
- Other info: This role offers genuine career advancement opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Are you looking for a role where your customer support skills can directly influence growth? Do you want to join a scaling fintech where you can carve out a long-term career?
We are working with a fast-growing fintech business to appoint a Customer Support Specialist as part of their expansion strategy. This is a newly created role offering genuine career progression within a scale-up environment where customer success and commercial impact go hand in hand.
Our client provides next-generation payment solutions to digital businesses, combining smart infrastructure with highly tailored service. As they continue to scale, this role will be instrumental in strengthening customer relationships and driving value across a growing client base.
About the Role
Reporting to the Head of Account Management, you will be a key contact for inbound support queries, while also managing a portfolio of high-value customers. The role blends hands-on support delivery with commercial responsibility, including revenue growth through upselling.
Key responsibilities include:
- Providing timely, efficient support to customers via phone and email
- Managing and nurturing relationships with circa 10–15 key accounts
- Contributing to revenue targets by identifying upsell opportunities
- Maintaining and improving internal documentation and guides
- Collaborating across support, commercial and technical teams
This is a hybrid role based in central London, with a requirement to attend the office three days per week.
Candidate Profile
We are looking for a proactive, confident individual with a natural aptitude for customer engagement and problem-solving. Along with professional experience in an operations or customer support role, in fintech, payments or digital commerce.
What’s on Offer
- Real career growth into account management or sales
- Impact from day one, with clear objectives and support
- A progressive, team-oriented environment where your voice matters
To express interest or arrange a confidential discussion, please contact Paula. We are keen to speak with candidates who see this as a platform for growth and are ready to make a meaningful contribution to a business on the rise.
Contact Detail:
Mostyn Chase Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist (London Area)
✨Tip Number 1
Familiarise yourself with the fintech industry and the specific payment solutions offered by our client. Understanding their products will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your previous customer support experiences, especially any instances where you successfully upsold or improved customer satisfaction. Real-life examples will showcase your skills effectively.
✨Tip Number 3
Network with current or former employees of the company on platforms like LinkedIn. This can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Demonstrate your problem-solving skills during any interactions with us. Be ready to share how you've handled challenging customer situations in the past, as this role requires a proactive approach to customer engagement.
We think you need these skills to ace Customer Support Specialist (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support, particularly in fintech or digital commerce. Emphasise any achievements related to customer engagement and problem-solving.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your understanding of the fintech industry. Mention specific examples of how you've contributed to customer success in previous roles.
Highlight Key Skills: In your application, focus on skills that are crucial for this role, such as communication, relationship management, and upselling. Use concrete examples to demonstrate these skills in action.
Show Enthusiasm for Growth: Express your eagerness for career progression within the company. Mention how you see this role as a platform for growth and how you can contribute to the company's expansion strategy.
How to prepare for a job interview at Mostyn Chase
✨Showcase Your Customer Engagement Skills
As a Customer Support Specialist, your ability to engage with customers is crucial. Prepare examples of how you've successfully resolved customer issues in the past and highlight your communication skills during the interview.
✨Understand the Fintech Landscape
Familiarise yourself with the fintech industry, especially payment solutions. Being knowledgeable about current trends and challenges will demonstrate your genuine interest in the role and the company.
✨Prepare for Upselling Scenarios
Since the role involves identifying upsell opportunities, think of instances where you've successfully upsold products or services. Be ready to discuss your approach and the outcomes of those situations.
✨Emphasise Team Collaboration
This position requires collaboration across various teams. Be prepared to share experiences where you've worked effectively with others, showcasing your ability to contribute to a team-oriented environment.
