Lettings Manager (, , United Kingdom)

We are currently recruiting for a Lettings Manager for our Estate Agency client based in Finchley. The ideal candidate must have extensive experience in lettings, with a proven track record, and strong knowledge of the North London area. Ideally, some sales experience due to possibly supporting across sales in the future. Candidates must be a UK Resident and ideally live within a 30-minute commute of the area. You will need to hold a full UK driving licence and have the use of your own car.

Benefits:

• Basic £30,000 - £33,000 OTE £65,000 + Uncapped commission
• Car allowance
• Opportunity for career growth
• Comprehensive training and ongoing professional development
• Opportunity to support with sales in the future

Responsibilities:

• Proactively identify and secure new lettings instructions and landlords
• Conduct accurate and compelling market appraisals and valuations
• Develop and implement effective canvassing and marketing strategies to generate new leads
• Build and nurture strong, long-lasting relationships with landlords
• Identify and convert cross-selling opportunities for other company services
• Lead, motivate, mentor, and develop a team of Lettings Negotiators to achieve individual and branch targets
• Conduct regular one-to-one performance reviews, appraisals, and team meetings
• Ensure the team provides a high level of professionalism, excellent customer service, and adheres to all company policies and procedures
• Manage staff workloads and priorities to ensure efficient service delivery
• Oversee the recruitment and training of new lettings team members as required
• Ensure the smooth and efficient running of all lettings operations
• Oversee the accurate preparation of property advertisements
• Monitor and improve the quality and quantity of incoming tenant leads
• Manage and oversee the progression of tenancy applications, referencing, and the drafting and execution of tenancy agreements
• Ensure compliance with all relevant lettings legislation
• Maintain accurate records and utilise CRM systems effectively for reporting and client management
• Address and resolve tenant and landlord queries or issues promptly and professionally
• Maximise revenues and achieve all financial targets for the lettings department
• Monitor key performance indicators (KPIs) and implement strategies to improve performance
• Manage branch profit and contribute to budget planning
• Ensure the delivery of exceptional customer service to both landlords and tenants, maintaining and enhancing the company's reputation for excellence
• Actively promote positive online reviews
• Stay up-to-date with all changes in lettings legislation and industry best practices

Key Skills:

• Proven experience as a Lettings Manager or Senior Lettings Negotiator with a demonstrable track record of success in residential lettings
• In-depth knowledge of the North London lettings market
• Strong leadership, management, and motivational skills with the ability to build and inspire a high-performing team
• Exceptional negotiation and sales abilities with a proven record of winning new business instructions
• Excellent communication skills, both verbal and written, with a professional and articulate approach
• Highly organised, detail-oriented, and able to manage multiple priorities effectively
• Strong understanding of current lettings legislation and compliance requirements
• Proficient in CRM software and Microsoft Office Suite
• Hold a full UK driving licence and have the use of your own car
• ARLA Propertymark qualification (or equivalent) is highly desirable

Additional Company Information:

Our client is an award-winning, leading independent Estate Agency who have been established for well over a century. They offer their clients a service centred on their core values of honesty, integrity and a meticulous understanding of the London residential and commercial property market. This is a pivotal role requiring a proactive and results-driven individual with a proven track record in residential lettings, and excellent leadership skills. The successful candidate will be responsible for driving new business, maximising revenue, and ensuring the continued growth and success of the lettings department in Finchley. Apply today for this exciting opportunity!!