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- Tasks: Create quotes and proposals, build relationships, and ensure customer satisfaction.
- Company: Wärtsilä is a global leader in innovative technologies for marine and energy markets.
- Benefits: Enjoy a supportive environment, opportunities for growth, and a focus on sustainability.
- Why this job: Join a passionate team dedicated to innovation and making a positive impact on the world.
- Qualifications: Experience in customer service, strong communication skills, and a proactive mindset are essential.
- Other info: This is a permanent role based in Havant, Portsmouth, with a focus on teamwork and empowerment.
The predicted salary is between 28800 - 43200 £ per year.
We are now looking for a Sales Support Coordinator to join our team working for a better future. The position is permanent, and the preferred location is in Havant, Portsmouth.
As Customer Service Coordinator, your work will focus on these responsibilities:
- Produce accurately written quotations and proposals in response to customer enquiries, within agreed timeframe.
- Produce supporting documentation to secure internal management approval for the above.
- Build relationships with key stakeholders both internally and externally including but not limited to engineering, production, sales and sub-contractors.
- Identify new opportunities via sales team and progress negotiations through to order stage whilst keeping up to date with inflation, exchange rates and projected timescale costs.
- Make use of relevant computer software such as Excel, Word and SAP.
- Proactively provide exceptional customer satisfaction.
- Proactive approach to achieving and exceeding relevant Customer Service KPIs.
- Ensure all procedures/work processes comply with all audit requirements.
To be successful in this role, we expect you to have:
- Proven experience in a customer facing role is essential.
- Strong commercial acumen, including experience in negotiations and cost awareness, and an appreciation of key contractual liabilities.
- Excellent communicator with strong analytical problem-solving skillset.
- Confident in presenting and facilitating meetings.
- Innovative mindset.
- Strong team player with proven relationship building experience.
- Fluent in English, verbal and written.
We at Wärtsilä believe in empowerment, ownership and taking responsibility of our work. We support each other's growth and co-creation is the true basis of our innovation. We have courage to see opportunities and take initiative. We are authentic and honest, and we strongly believe in that by being your own true self you can accomplish so much more. We don’t always get it right the first time, and if mistakes are made, we make sure to learn and grow from them. We want everyone to voice their opinions freely. That is why we have built an environment that empowers you and everyone around you, and where you can feel safe and cared for.
We hope to hear from you soon, by submitting your application through our careers portal. We aim to keep you updated on the process throughout. For further questions please reach out to Jess Baxter through jess.baxter@wartsila.com with any questions related to this position (only for questions from direct job applicants, applications through email will not be recorded or responded to).
Welcome to join us in shaping the decarbonisation of marine and energy!
At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.
Please note that according to Wärtsilä policy, voluntary consent for a security check may be required from candidates being considered for this position, depending on the applicable country.
Customer Service Coordinator - Quotes employer: Wärtsilä
Contact Detail:
Wärtsilä Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Quotes
✨Tip Number 1
Familiarise yourself with the key responsibilities of the Customer Service Coordinator role. Understanding how to produce accurate quotations and proposals will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Build your understanding of the software mentioned in the job description, such as Excel, Word, and SAP. Being able to discuss your proficiency with these tools can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the industry, especially those who have experience in customer service roles. This can provide you with insights into the company culture and expectations, which you can leverage in your application.
✨Tip Number 4
Prepare examples of how you've successfully built relationships with stakeholders in previous roles. Being able to share specific instances where you've excelled in communication and collaboration will highlight your suitability for the position.
We think you need these skills to ace Customer Service Coordinator - Quotes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills related to producing quotations and proposals. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your strong communication skills and problem-solving abilities. Mention your experience with negotiations and how you can contribute to achieving customer service KPIs.
Showcase Your Technical Skills: Since the role requires proficiency in software like Excel, Word, and SAP, mention any relevant experience you have with these tools. Provide examples of how you've used them in previous roles to enhance customer satisfaction.
Demonstrate Relationship-Building Experience: In your application, include examples of how you've successfully built relationships with stakeholders in past roles. This could be through teamwork or collaboration with different departments, which is crucial for this position.
How to prepare for a job interview at Wärtsilä
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Service Coordinator. Familiarise yourself with producing quotations, building relationships with stakeholders, and the importance of customer satisfaction.
✨Showcase Your Communication Skills
As an excellent communicator is essential for this role, prepare to demonstrate your verbal and written communication skills. Be ready to discuss how you've effectively communicated in previous roles, especially in customer-facing situations.
✨Highlight Your Problem-Solving Abilities
Prepare examples that showcase your analytical problem-solving skills. Think of specific instances where you identified issues and implemented solutions, particularly in a customer service context.
✨Demonstrate Your Teamwork Experience
Since building relationships is key, be prepared to discuss your experience as a team player. Share examples of how you've collaborated with others, especially in cross-functional teams involving sales, engineering, or production.
