Regional Property Manager

About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company.

Job Summary and key responsibilities: Reporting to the Director of Property Management, LRG are seeking a new Regional Manager within Property Management to join our East Anglia Region. To be successful within this position, you will need to be a current Head of Property Management, ideally with experience in running multi-branch locations with a vast portfolio.

Key Responsibilities:

• Achieve budgeted and enhanced profitability through the success of the business – working closely with the Regional Lettings Director to hit this objective.
• Empower teams to deliver and exceed targets, income and reduction of landlord churn by maintaining and recording regular communication with Heads of Centre’s and Team Managers in the form of 1to1s and managers meetings.
• Work collaboratively with the Regional Lettings Directors and the branch division to ensure customer retention and encourage customer advocacy.
• Determine and roll out clear measurable Key Performance Indicators (KPIs).
• Seek to develop the business by maximising any opportunities from private, investor and corporate landlords, encourage active local networking and community engagement.
• Enable and facilitate successful integration of new products and services. Work with the Regional Lettings Director to implement.
• Lead and motivate staff to deliver our core values by implementing and maintaining exceptional levels of customer service, policing our Non-Negotiables. Encourage branch staff to keep our core values alive at all times.
• Ensure teams provide an excellent customer service and customer experience. Implement a local quality control strategy to monitor customer experience. Regularly monitor reviews, providing recognition and encourage improvement to teams.
• Develop talent pool and succession plan, by identifying and nurturing rising stars. Offer and provide relevant coaching and training to ensure staff retention, development and recognition of success.
• Create efficiency and monitor costs in all areas of operation whilst maintaining high standards of deliverable service.
• Manage schedules and deadlines.
• Communication – Carry out and record monthly Managers Meetings and 1 to 1’s. Cascade Company directives/initiatives. Ensure the smooth and adequate flow of information and reporting to facilitate other business operations.
• Compliance – Ensure Company policies and procedures are adhered to; including all relevant legislation is maintained and monitored.
• Complaints – Empower staff to resolve complaints and escalate when necessary; referring to complaints procedure. Where a complaint cannot be resolved without a form of compensation, discuss with the Regional Lettings Director the cost incurred and receive agreement.

What are we looking for:

• Professional telephone manner.
• Organisational skills, time management and attention to detail.
• Experience leading a team.
• Proven history working within the Property Industry.
• Up to date knowledge of legislation.
• Minimum 5 years PM experience.
• 2 years head of PM experience.
• Full UK Driving License Required.

What we can offer you:

• Proven track record for career growth and advancement within the company.
• Market leading training and ongoing professional development.
• Supportive and collaborative team environment.
• Competitive base salary and Commission structure.
• Quarterly and yearly awards.
• Salary sacrifice pension scheme.
• Generous Holiday allowance, increasing by 1 day per year based on service with the option to purchase an additional 5 days holiday per year.

LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry.

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.