IT Service Desk Technician

Position Overview: The IT Service Desk Technician will be responsible for providing technical support and assistance to end-users. This role involves resolving hardware and software issues, managing user accounts, and ensuring the smooth operation of IT services. The ideal candidate will have a strong background in IT support and be proficient in using Azure and Active Directory.

Key Responsibilities:

• Provide service desk support to end-users via phone, email, and in-person.
• Troubleshoot and resolve hardware, software, and network issues.
• Manage and maintain user accounts using Active Directory.
• Configure and manage cloud services with Azure.
• Install, configure, and maintain computer hardware, software, and peripherals.

Required Experience and Skills:

• Minimum of 2+ years of experience in a service desk or IT support role.
• Proficiency in using and managing Azure and Active Directory.
• Strong knowledge of Windows operating systems and Microsoft Office applications.
• Experience with network troubleshooting and basic network configuration.

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