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- Tasks: Be the go-to person for business user queries and system issues.
- Company: Join a leading global technology brand that values innovation.
- Benefits: Enjoy a collaborative, tech-forward environment with strong leadership.
- Why this job: Make an immediate impact while improving business operations and user support.
- Qualifications: 1-2 years in IT support or Hybris Admin; strong organisational skills required.
- Other info: This role does not offer sponsorship.
The predicted salary is between 30000 - 42000 £ per year.
We’re looking for a proactive and detail-driven Business Support Analyst to join a leading Global technology brand. This is an excellent opportunity for someone who thrives in fast-paced environments and has a genuine interest in business operations, process improvement, and delivering results.
What you’ll be doing:
- Acting as the first point of contact for business user queries and system issues, with ownership from intake to resolution
- Coordinating daily operational support across multiple business functions, including sales, finance, and marketing
- Collaborating with cross-functional teams to troubleshoot issues, implement quick fixes, and escalate where needed
- Supporting data integrity, user acceptance testing (UAT), and reporting tasks
- Ensuring smooth communication flow and timely updates to stakeholders
What we’re looking for:
- 1–2 years of experience in Hybris (SAP Commerce Cloud) Admin, or IT Support role.
- Strong organisational skills and a structured, methodical approach to problem-solving
- Ability to prioritise effectively and adapt quickly when requirements change
- A natural communicator who’s confident working with both technical teams and business users
- Hands-on experience in operational support or system/process coordination roles
- Exposure to CRM, ERP, or other business systems is a plus
Why this role:
- Join a supportive and experienced team with clear goals and strong leadership
- Work in a collaborative, tech-forward environment that values insight and initiative
- Immediate impact: Your work will directly support key business functions and decision-making
- This is a role for someone who enjoys getting stuck in, spotting opportunities to improve how things work, and making sure users get the support they need, on time and with care.
Please note this role doesn’t offer sponsorship.
Technical Support Analyst employer: The Change Partners - Global talent specialists for a connected world
Contact Detail:
The Change Partners - Global talent specialists for a connected world Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with Hybris (SAP Commerce Cloud) and any relevant IT support tools. Having hands-on experience or even a basic understanding of these systems will help you stand out during the interview process.
✨Tip Number 2
Brush up on your problem-solving skills by practising real-world scenarios related to business operations and system issues. Being able to demonstrate your thought process in troubleshooting will impress the hiring team.
✨Tip Number 3
Network with current or former employees of the company, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 4
Prepare to discuss your experience in coordinating between technical teams and business users. Highlighting your communication skills and ability to bridge gaps will show that you're the right fit for this collaborative role.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or business operations. Emphasise any specific skills related to Hybris (SAP Commerce Cloud) and operational support roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and detail-oriented mindset. Mention your ability to communicate effectively with both technical teams and business users, as well as your interest in process improvement.
Highlight Relevant Experience: In your application, focus on your 1–2 years of experience in similar roles. Provide examples of how you've successfully resolved user queries or coordinated operational support across different functions.
Showcase Problem-Solving Skills: Demonstrate your structured and methodical approach to problem-solving in your application. Include specific instances where you adapted quickly to changing requirements or improved processes.
How to prepare for a job interview at The Change Partners - Global talent specialists for a connected world
✨Show Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've tackled technical issues in the past. Highlight your structured approach to problem-solving and how you prioritise tasks effectively.
✨Demonstrate Your Communication Skills
Since this role involves liaising with both technical teams and business users, practice explaining complex concepts in simple terms. Be ready to showcase your ability to communicate clearly and effectively.
✨Familiarise Yourself with Relevant Tools
Brush up on your knowledge of Hybris (SAP Commerce Cloud) and any CRM or ERP systems you’ve worked with. Showing familiarity with these tools can set you apart from other candidates.
✨Emphasise Your Teamwork Experience
This position requires collaboration across various functions. Prepare to share examples of how you've successfully worked in a team environment, especially in fast-paced settings.
