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- Tasks: Assist customers and staff, ensuring top-notch service in a dynamic team environment.
- Company: Join Maritime Transport, a leading logistics company with a strong growth trajectory.
- Benefits: Enjoy 25 days holiday, life assurance, annual bonuses, and discounts on MSC cruises.
- Why this job: Be part of a market leader with opportunities for career progression and a supportive culture.
- Qualifications: Excellent communication skills; IT knowledge is a plus but not essential.
- Other info: Work on a flexible 4on/4off shift pattern in a vibrant workplace.
The predicted salary is between 24000 - 33600 £ per year.
Location: Northampton Gateway, England, United Kingdom
This is a Permanent, Full Time vacancy that will close in 20 days at 12:00 BST.
Join a winning team at Maritime Transport. Are you looking for a challenging and rewarding career with a market leader? Maritime Transport is one of the fastest growing transport companies in the UK. We offer the most dynamic working environment and prospects to progress within the industry. Due to continued success, we’re looking for a Trainee Customer Service Administrator / Trainee CSU Operator based at our Northampton Gateway to help us to develop our ambitious plans. This role will be based on a 4on / 4off shift pattern.
Why work for Maritime Transport?
- Annual salary review (discretionary).
- Annual bonus (discretionary).
- 25 days holiday plus 8 bank holidays on top from day 1.
- Life assurance cover x3 from day 1 and up to age 66.
- Full training will be provided.
- Employee assistance programme.
- Big discounts on MSC cruises for yourself, family and friends.
- Maritime Weekly Lottery – every week one employee will win £1,000 Net.
- You’ll be working for one of the market leaders.
Duties & Responsibilities:
- Dealing internally with Maritime staff to manage any issues or problems.
- Dealing externally with our customers, ensuring a high standard of customer service is maintained at all times.
- Must be happy working on a 4on/4off shift pattern.
- An understanding of the transport industry would be preferred but not essential.
- Working as part of a successful team, you will possess excellent communication skills and experience of dealing directly with customers.
- A working knowledge of IT systems and Microsoft Excel is preferred but not essential for this role.
Customer Service Trainee Administrator employer: Maritime Transport Ltd
Contact Detail:
Maritime Transport Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Trainee Administrator
✨Tip Number 1
Familiarise yourself with the transport industry. Even if it's not essential, having a basic understanding of logistics and transport operations can set you apart from other candidates. Research current trends and challenges in the industry to show your enthusiasm.
✨Tip Number 2
Brush up on your communication skills. Since this role involves dealing directly with customers and internal staff, practice clear and effective communication. Consider role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Get comfortable with IT systems and Microsoft Excel. While experience isn't mandatory, being proficient in these areas can help you stand out. You could take online courses or tutorials to enhance your skills before applying.
✨Tip Number 4
Network with current employees or others in the industry. Reach out on platforms like LinkedIn to connect with Maritime Transport staff. This can provide valuable insights into the company culture and expectations, and may even lead to a referral.
We think you need these skills to ace Customer Service Trainee Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Customer Service Trainee Administrator position. Tailor your application to highlight relevant skills and experiences that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, skills, and education. Emphasise any customer service experience or IT skills, even if they are not extensive, as these are valuable for this role.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the position and the company. Mention why you want to work at Maritime Transport and how your background makes you a suitable candidate for the Trainee Customer Service Administrator role.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at Maritime Transport Ltd
✨Research Maritime Transport
Before your interview, take some time to learn about Maritime Transport's history, values, and recent developments. Understanding the company's position in the logistics industry will help you answer questions more effectively and show your genuine interest in the role.
✨Highlight Customer Service Skills
As a Trainee Customer Service Administrator, your ability to communicate effectively is crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or provided excellent service. This will demonstrate your suitability for the role.
✨Familiarise Yourself with IT Systems
While prior knowledge of IT systems and Microsoft Excel isn't essential, having a basic understanding can set you apart. Brush up on your skills and be ready to discuss any relevant experience you have with technology in a customer service context.
✨Prepare for Shift Work Discussion
Since the role involves a 4on/4off shift pattern, be prepared to discuss your flexibility and willingness to work these hours. Showing that you're adaptable and understand the demands of shift work will reflect positively on your application.
