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- Tasks: Join our team as a Casual Emergency Control Room Operator, handling emergency calls and supporting vulnerable individuals.
- Company: Tameside Council is dedicated to enhancing the lives of its citizens through quality services and community support.
- Benefits: Enjoy flexible hours, comprehensive training, and a supportive team environment.
- Why this job: Make a real difference in people's lives while developing valuable skills in a dynamic role.
- Qualifications: No specific experience required; just bring your enthusiasm and ability to stay calm under pressure.
- Other info: This role requires a good level of spoken English and is customer-facing.
Base Location: Dukinfield Town Hall, King Street, Dukinfield, SK16 4LA
Assessment Date: To be arranged
The Role
An opportunity has arisen to join the Community Response Service within Adult Services as a Casual Emergency Control Room Operator. We are looking for an enthusiastic and motivated person who can prioritise and react calmly to emergency situations, to work within this team.
The Community Response Service provides a 24 hour, 365 days per year emergency response service to vulnerable people living within the borough of Tameside. The service responds to a variety of emergency situations and liaises with a wide range of other agencies as dictated by individual circumstances, including Emergency Planning, the Council’s first response to incidents and emergencies, and in cases supplying and monitoring numerous Telehealthcare devices.
About You
You will work as part of a team within the Community Response Service under the direction of the supervisor, to provide a 24-hour, 365-day call centre service by being responsible for receiving emergency calls from internal and external agencies, taking appropriate action and recording all calls received.
You will complete an induction and be offered the relevant training and support to develop techniques and skills to respond to vulnerable service users. We can offer you a varied rewarding and interesting career working as part of a supportive team.
About Us
At Tameside, we are committed to ensuring all our Citizens lead long, fulfilling and healthy lives. We are committed to supporting economic growth, providing high quality health and care services, protecting our most vulnerable and creating strong and supportive, self-sufficient communities.
We recognise that our people drive our success and enable the organisation to deliver on its vision, purpose and priorities, and that our people are our most important resource and asset. Our values underpin our practice and behaviours, and are at the heart of everything that we do; and we understand that how we do things is just as important as what we do. We pride ourselves on living by our STRIVE values of Support, Trust, Respect, Integrity, Value Diversity and Engage.
This post is a designated customer facing role under the fluency duty and requires a specified level of spoken English. Unfortunately, at this time we are not able to offer sponsorship.
We are committed to developing a culture which respects individuals, appreciates difference and allows everyone regardless of background to reach their full potential. We are proud to be an accredited disability confident employer. Reasonable Adjustments will be considered in accordance with the Equality Act 2010 in relation to the Job Role Criteria.
Casual Emergency Control Operator NEW Tameside Council Tameside £13.63 per hour Adult Social Ca[...] employer: Tameside Integrated Care Partnership
Contact Detail:
Tameside Integrated Care Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Casual Emergency Control Operator NEW Tameside Council Tameside £13.63 per hour Adult Social Ca[...]
✨Tip Number 1
Familiarise yourself with the Community Response Service and its operations. Understanding how the service functions and the types of emergencies it handles will help you demonstrate your enthusiasm and readiness during any discussions or interviews.
✨Tip Number 2
Highlight your ability to remain calm under pressure. Think of specific examples from your past experiences where you successfully managed stressful situations, as this is crucial for a role that involves emergency response.
✨Tip Number 3
Network with current or former employees of Tameside Council. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Prepare to discuss your communication skills, especially in a customer-facing role. Be ready to explain how you would effectively communicate with vulnerable individuals and other agencies during emergencies.
We think you need these skills to ace Casual Emergency Control Operator NEW Tameside Council Tameside £13.63 per hour Adult Social Ca[...]
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Casual Emergency Control Room Operator. Highlight key skills such as prioritisation, calmness in emergencies, and teamwork.
Tailor Your CV: Make sure your CV reflects relevant experience and skills that align with the role. Emphasise any previous work in emergency services or customer-facing roles, and include specific examples of how you've handled stressful situations.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the values of Tameside Council. Mention your ability to support vulnerable individuals and your commitment to the community, aligning with their STRIVE values.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Tameside Integrated Care Partnership
✨Understand the Role
Make sure you thoroughly read the job description and understand the responsibilities of a Casual Emergency Control Room Operator. Be prepared to discuss how your skills and experiences align with the role, especially in handling emergency situations.
✨Demonstrate Calmness Under Pressure
Since this role involves responding to emergencies, it's crucial to showcase your ability to remain calm and composed. Prepare examples from your past experiences where you successfully managed stressful situations or made quick decisions.
✨Familiarise Yourself with STRIVE Values
Tameside Council emphasises their STRIVE values: Support, Trust, Respect, Integrity, Value Diversity, and Engage. Think about how you can embody these values in your responses during the interview and provide specific examples of how you've demonstrated them in previous roles.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions to ask the interviewer. This could include inquiries about the training process, team dynamics, or how success is measured in the role. It shows your interest and enthusiasm for the position.
