eCommerce Manager - Fanatics Collectibles

We’re looking for an entrepreneurial eCommerce Manager to drive the commercial success of our Marketplace and Topps.com EMEA channels. This role is ideal for someone with a proven track record in eCommerce who thrives in a fast‐paced environment, is highly proactive, and can independently deliver solutions that grow our online presence. This is a full time role, in the designated office 5 days per week.

Key Responsibilities

• Marketplace Management: Own end-to-end commercial development of our 3P Marketplace businesses: from negotiation and terms setting, to product portfolio selection and promotional planning. Coordinate stock allocations and listing optimization with internal teams (operations, product, merchandising). Develop marketplace strategy (content, promotions, marketing) to maximize sales, brand visibility, and ROI.
• Direct-to-Consumer (Topps.com): Oversee day-to-day site management, from product launches to on-site marketing and content updates. Liaise with operations, merchandising, product, and other cross‐functional teams to ensure smooth operations and timely releases. Drive improvements to user experience, customer engagement, and conversion rates through data analysis and creative initiatives.
• New Customer Development: Identify and onboard new 3P customers, managing the full cycle from contract negotiation to go-live. Evaluate potential partners, assess market fit, and propose solutions that expand our eCommerce footprint.
• Performance Reporting & Analytics: Track weekly/monthly KPIs (sales, traffic, conversion, margin), providing insights and recommendations to leadership. Present regular updates on marketplace performance, promotional effectiveness, and pipeline opportunities.
• Commercial Innovation & Problem-Solving: Develop innovative strategies to overcome challenges (e.g., brand competition, stock constraints). Proactively recommend new product assortments, marketing tactics, or site enhancements.

Qualifications & Experience

• 3+ years of eCommerce experience, ideally managing multi-channel or marketplace accounts.
• Strong track record of negotiating terms, managing product portfolios, and driving online growth.
• Experience with eBay, or other marketplaces is highly beneficial; hobby/collecting background is a plus.
• Demonstrated ability to analyze data and interpret KPIs to optimize performance.
• Comfortable working cross-functionally, especially with operations, merchandising, and marketing teams.

Skills & Attributes

• Proactive & Self-Starter: Able to identify opportunities, propose solutions, and drive initiatives with minimal guidance.
• Creative Problem Solver: Resourceful in tackling obstacles around stock, product listings, or promotional campaigns.
• Strong Communication: Adept at building relationships with internal stakeholders and external partners.
• Project Management: Capable of juggling multiple channel projects, from planning through execution.
• Detail-Oriented: Ensures product listings, promotional assets, and operational steps are accurately set.

Why Join Topps?

• Opportunity to shape eCommerce strategy for iconic collector products beloved by fans worldwide.
• A dynamic, collaborative environment where initiative and innovation are valued.
• Autonomy to drive growth across multiple key channels and direct site (Topps.com).
• Professional growth via cross-functional collaboration, managing high-profile product launches, and expanding our presence across EMEA.

If you’re ready to deliver strong commercial results, lead critical marketplace channels, and champion a best-in-class direct-to-consumer experience, we’d love to hear from you. Apply now to help us accelerate our eCommerce growth across EMEA.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.