At a Glance
- Tasks: Lead a Taco Bell restaurant, ensuring customer satisfaction and team motivation.
- Company: Join Taco Bell, a global brand with over 8,200 restaurants, known for its bold culture.
- Benefits: Enjoy perks like discounted brands, gym discounts, free meals, and 24/7 wellbeing support.
- Why this job: Be part of a fun, inclusive team that values personal growth and community connection.
- Qualifications: High school minimum; 2-4 years in operational management preferred but not essential.
- Other info: Embrace your individuality and join a company that celebrates diversity and authenticity.
The predicted salary is between 28800 - 42000 £ per year.
Who is Taco Bell? Taco Bell was born and raised in California and has been around since 1962. We went from selling everyone’s favourite Crunchy Tacos on the West Coast to a global brand with 8,200+ restaurants, 350 franchise organizations, that serve 42+ million fans each week around the globe. That’s right… Taco Bell has 8,200+ restaurants in over 32 countries around the world, with offices in the U.S., Canada, UK, India, Australia, and Singapore. And we don’t plan to stop there. We’re not only the largest Mexican-inspired quick service brand (QSR) in the world, we’re also part of the biggest restaurant group in the world: Yum! Brands.
Much of our fan love and authentic connection with our communities are rooted in being rebels with a cause. From ensuring we use high quality, sustainable ingredients to elevating restaurant technology in ways that hasn’t been done before… we will continue to be inclusive, bold, challenge the status quo and push industry boundaries. We’re a company that celebrates and advocates for different, has bold self-expression, strives for a better future, and brings the fun while we’re at it. We fuel our culture with real people who bring unique experiences. We inspire and enable our teams and the world to Live Más.
About The Job
Reporting to the Area Coach, the Restaurant General Manager manages a Taco Bell restaurant within the policies and guidelines of the company to ensure customer satisfaction and profit maximization. The RGM will perform hands-on work to train employees, respond to customer service needs, and model appropriate behaviours in the restaurant. This role provides overall leadership through building a culture of recognition while motivating the team with the goal of operational excellence.
The Day-to-Day
- Build People Capability
- Drives culture, problem solves, resolves conflicts, communicates and motivates to drive results through others
- Recruit and equip high quality operators to deliver great customer experiences
- Build a healthy and robust bench of developed and capable Managers and Team Members
- Leads performance management process for all employees in their restaurant
- Lead by example – be a culture champion and live by Taco Bell HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful
- Leverage culture and people capability to fuel brand performance
- Provides leadership and coaching, developing Manager’s and Team Members
Deliver a Consistent Customer Experience
- Ensure complete and timely execution of corporate & local marketing programs
- Ensure a safe working and customer experience environment by facilitating safe work behaviours of the team
- Control day-to-day operations by scheduling labour and ordering food and supplies, to successfully fulfil the needs of a $500k - $2.0m restaurant with average daily transactions of 500-800
- Ensure local health and safety codes, and company safety and security policies are met
- Drives customer-focused culture by serving as a role model in resolving serious customer issues and training managers to meet or exceed customer service standards
- Utilizes insights from customer programs to help elevate the customer’s experience and meet Taco Bell’s customer satisfaction targets
- Tracks, analyses and identifies root causes of customer complaints and leads management team to implement systematic solutions, performance standards and to provide an objective basis for performance feedback
- Builds SMART action plans to resolve issues in their restaurant
- Monitors restaurant Speed with Service (SWS) performance and provides coaching to unit management teams to meet performance targets
Grow the Brand, Sales and Profits
- Control Profit & Loss by following cash control/security procedures, maintaining inventory, managing labour, reviewing financial reports, and taking appropriate actions
- Ensure maintenance of equipment, facility, and grounds through the use of a Preventative Maintenance Plan based on Company Standards
- Reviews and prioritizes store capital expenditure requests and establishes common vendor relationships where scale can be leveraged
- Ensures that facilities and equipment are maintained to Taco Bell standards; coordinates facility upgrades or equipment replacement
- Analyses sales, labour, inventory and controllables on a continual basis and coaches on corrective action to meet or achieve margin and sales growth targets
- Works with management team to develop and deliver unit-specific Annual Operating Plans
Is this you?
- High School minimum, University Degree Preferred but not critical to the role
- 2-4 years of operational management experience in the Quick Service Restaurant industry or retail environment including Profit & Loss responsibility
- Basic business math and accounting skills to manage Profit & Loss in their restaurant and strong analytical/decision-making skills
- Strong interpersonal and conflict resolution skills
- Good oral/written communication skills and strong interpersonal and conflict resolution skills with exceptional team building capability
- Strong analytical/decision-making skills
- Basic personal computer literacy
- Is passionate about providing excellence in execution of quality food, service, cleanliness and speed standards
- Is a Dynamic, energetic and positive leader, a self-starter, proactively driven to get things done and does the right thing for the business
- Provides leadership and coaching for each employee in their restaurant
- Demonstrated track record of workplace achievement in the selection, coaching and development of managerial employees
- Proven ability to drive customer satisfaction, financial performance and employee satisfaction
Why Taco Bell?
We truly believe that where you work matters, and we know a thing or two about what makes employees happy. Join us on our mission of feeding people’s lives with más!
Work-Hard, Play-Hard
At Taco Bell, we're committed to more than just providing employment opportunities – we’re dedicated to cultivating enriching careers filled with exceptional perks and rewards. Join our team and embark on a journey of personal and professional development tailored to your unique aspirations.
Benefits and Incentives:
- Discounted Brands: Gain access to over 200 discounted brands spanning fashion, fitness, days out, and groceries.
- Gym Discounts: Enjoy discounts of up to 25% at various gyms and fitness centres.
- Meal Benefits: Receive a complimentary meal during each shift, along with a 25% staff discount.
- 24/7 Wellbeing Support: Access our comprehensive wellbeing support system around the clock.
- Cashback Rewards: Earn cashback on everyday essentials to help you save.
- Employee Assistance Platform: Utilize our Employee Assistance Platform for support on health, social, family, and wealth-related matters.
At Taco Bell, we embrace diversity and individuality within our TB family, which includes over 150 remarkable restaurants, some of which are part of our Equity business, while others are owned by our Franchise partners. Although each restaurant may offer slightly different benefits, the essence of the Taco Bell experience – where authenticity and excellence thrive – remains consistent across all locations.
In addition to the benefits mentioned above, you may also be eligible for:
- Life Protection Benefits
- Private Healthcare
- Dental Insurance
- Technology Discounts
- Compassionate Benefits
- Sickness Allowance
At Taco Bell, we Live Más and invite you to do the same. Take a seat at our table. Bring your voice. Bring you, just as you are, a Cultural Rebel. We want you to be your best self!
Restaurant General Manager - Haverhill, Suffolk (, , United Kingdom) employer: Taco Bell
Contact Detail:
Taco Bell Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Restaurant General Manager - Haverhill, Suffolk (, , United Kingdom)
✨Tip Number 1
Familiarise yourself with Taco Bell's culture and values, especially their HUNGRY principles. Demonstrating your understanding of these principles during your interactions can show that you're a good fit for the team.
✨Tip Number 2
Network with current or former Taco Bell employees to gain insights into the company’s operations and culture. This can provide you with valuable information that you can use to tailor your approach when discussing your experience and how it aligns with their needs.
✨Tip Number 3
Prepare to discuss specific examples from your past experience that highlight your leadership skills and ability to drive customer satisfaction. Being able to articulate how you've successfully managed teams and resolved conflicts will set you apart.
✨Tip Number 4
Show your passion for the quick service restaurant industry by staying updated on trends and challenges. Being knowledgeable about the industry can help you engage in meaningful conversations during interviews and demonstrate your commitment to the role.
We think you need these skills to ace Restaurant General Manager - Haverhill, Suffolk (, , United Kingdom)
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand Taco Bell's culture and values. Highlight your alignment with their 'Cultural Rebels' ethos in your application, showcasing how you embody their principles of being Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful.
Tailor Your CV: Make sure your CV reflects relevant experience in operational management within the Quick Service Restaurant industry. Emphasise your skills in Profit & Loss management, team leadership, and customer satisfaction, as these are crucial for the Restaurant General Manager role.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also tells a story about your passion for the food service industry. Use specific examples from your past experiences that demonstrate your ability to lead teams and drive results.
Highlight Leadership Experience: In your application, focus on your leadership capabilities. Provide examples of how you've successfully trained and developed team members, resolved conflicts, and created a positive work environment, as these are key responsibilities of the Restaurant General Manager.
How to prepare for a job interview at Taco Bell
✨Understand Taco Bell's Culture
Before your interview, take some time to research Taco Bell's unique culture and values. Familiarise yourself with their HUNGRY principles: Hungry, Understanding, Never Follow, Grateful, Relentless, and Youthful. Showing that you resonate with these values can set you apart from other candidates.
✨Demonstrate Leadership Skills
As a Restaurant General Manager, you'll need to showcase your leadership abilities. Prepare examples of how you've successfully managed teams in the past, resolved conflicts, and motivated staff to achieve operational excellence. Be ready to discuss specific situations where your leadership made a difference.
✨Prepare for Customer Service Scenarios
Customer satisfaction is key at Taco Bell. Think of examples where you've handled customer complaints or improved service standards. Be prepared to discuss how you would implement strategies to enhance the customer experience in your restaurant.
✨Know Your Numbers
Since the role involves managing Profit & Loss, brush up on your basic business math and accounting skills. Be ready to discuss how you've previously managed budgets, controlled costs, and driven sales growth. This will demonstrate your analytical skills and financial acumen.