Customer Income Advisor

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Job Opportunity: Part-Time Customer Income Advisor

We are seeking a dedicated Customer Income Advisor to join a housing association and help expand their Income Team. This is a permanent part-time position offering excellent benefits and competitive packages.

Role Details:

• Title: Customer Income Advisor
• Salary: £20,280 – £23,649
• Location: Near Christchurch

Responsibilities:

• Provide customers with budgeting and welfare benefit advice
• Complete Income and Expenditure statements
• Assist with benefit & grant applications and signposting for additional support
• Collaborate with internal and external partners
• Maximize income recovery and meet arrears targets
• Ensure tenants are aware of their rights and responsibilities

Benefits:

• £450 yearly flexible benefit pot for benefits of your choice
• Flexible working arrangements
• 25 Days Holiday + Bank Holidays (with an extra day each year up to 30 days)
• Option to buy or sell holiday as part of the flexible benefits package
• Generous pension scheme matching up to 12%
• Life cover from day one
• Participation in our Recognition scheme with retail vouchers
• Wellbeing discounts including Gym Memberships

Requirements:

• Up-to-date knowledge of housing legislation and welfare benefits
• Experience supporting customers with statements and applications
• Community support experience and leadership skills
• Ability to liaise with internal and external partners effectively

If you are interested, please apply below or contact us at 07488 866705.

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