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- Tasks: Coordinate bookings for Nurses and Carers, ensuring smooth operations and high service standards.
- Company: Join Hamilton Cross, the largest care company in the UK, dedicated to transforming the care industry.
- Benefits: Enjoy 25 days holiday, wellbeing resources, discounts at major retailers, and career development opportunities.
- Why this job: Be at the heart of healthcare, making a real impact while enjoying a dynamic and rewarding work environment.
- Qualifications: Previous healthcare experience, strong organisational skills, and excellent communication abilities are essential.
- Other info: We offer thorough training and support for your career growth within a positive and inclusive culture.
The predicted salary is between 28800 - 43200 £ per year.
Are you a proactive and organised individual with a passion for delivering exceptional service? We’re looking for a dedicated Bookings Coordinator to play a key role in supporting healthcare services by scheduling Nurses and Carers across a variety of care settings. In this fast-paced and rewarding role, you’ll be at the heart of our operations, ensuring continuity of care, filling shifts efficiently, and maintaining high standards of responsiveness for both clients and staff. You’ll also have the opportunity to build strong relationships with our existing clients, uncover new staffing needs, and help drive the continued success and growth of the branch.
If you thrive on making things happen and enjoy a role where no two days are the same, we’d love to hear from you.
What You’ll Be Doing
- Manage incoming client shift requests, ensuring all requirements are accurately logged in our internal booking system.
- Efficiently allocate available Nurses and Carers to shifts, matching the right people to the right roles while balancing client needs and staff availability.
- React quickly and professionally to last-minute changes, maintaining a seamless service at all times.
- Confirm bookings promptly and accurately with both clients and staff.
- Keep clear, up-to-date records of all shift allocations, changes, and communications.
- Build and maintain strong, positive relationships with clients to encourage repeat business and long-term partnerships.
- Proactively engage with clients to uncover additional staffing needs and convert these into confirmed bookings.
- Work closely with Recruitment Consultants to ensure a strong pipeline of candidates is available to meet client demand.
- Contribute to the growth and performance of the branch by consistently achieving high booking volumes.
- Be a trusted point of contact for both clients and healthcare professionals, delivering outstanding customer service every step of the way.
What You’ll Bring
- Previous experience in a healthcare setting—ideally in roles such as Care Coordinator, Rota Officer, or Bookings Administrator.
- Strong organisational and time-management skills, with the ability to juggle multiple priorities.
- Excellent communication skills, both written and verbal, with the confidence to influence and engage others.
- A calm and focused approach under pressure in a fast-paced, ever-changing environment.
- A proactive, solution-focused mindset and a high level of reliability and professionalism.
- Confidence in speaking with clients and promoting services to help grow our business.
- Experience in care or healthcare recruitment.
- Familiarity with rota management or booking systems.
- Knowledge of staffing compliance and safeguarding practices.
What you’ll get
- We offer thorough training and the opportunity to develop through self-directed learning, coaching conversations, e-learning modules and access to further qualifications and courses.
- You’ll have the support to develop your career, either within your branch or the wider City & County Healthcare Group.
- We’ll also empower you to feel proud of the impactful and meaningful work that you do.
- We’ll reward you with a benefits package that includes wellbeing resources, financial advice and up to 14% discount at over 40 retailers including Tesco, John Lewis and many more.
- We will also offer you: 25 Days Holiday, Occupational Maternity Pay & Adoption Pay, Occupational Paternity Pay, Death in Service Payment, Occupational Sick Pay (subject to terms and conditions and qualifying period).
Bookings Coordinator employer: Advantage Healthcare
Contact Detail:
Advantage Healthcare Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bookings Coordinator
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the roles of Nurses and Carers. Understanding their responsibilities will help you effectively match them to client needs, showcasing your knowledge during interviews.
✨Tip Number 2
Highlight your organisational skills by preparing examples of how you've successfully managed multiple priorities in previous roles. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for a Bookings Coordinator.
✨Tip Number 3
Build your communication skills by engaging in conversations with professionals in the healthcare field. This will not only boost your confidence but also provide insights into the industry, making you a more attractive candidate.
✨Tip Number 4
Research the company culture at Hamilton Cross and the CCH Group. Understanding their values and mission will allow you to tailor your approach and show how you align with their goals during the application process.
We think you need these skills to ace Bookings Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in healthcare settings, particularly roles like Care Coordinator or Bookings Administrator. Emphasise your organisational skills and ability to manage multiple priorities.
Craft a Compelling Cover Letter: In your cover letter, express your passion for delivering exceptional service and your proactive approach. Mention specific examples of how you've successfully managed bookings or client relationships in the past.
Showcase Communication Skills: Since excellent communication is key for this role, ensure your application reflects your written and verbal communication abilities. Use clear and concise language, and consider including examples of how you've influenced or engaged clients.
Highlight Problem-Solving Abilities: Demonstrate your calm and focused approach under pressure by providing examples of how you've reacted to last-minute changes or challenges in previous roles. This will show that you can maintain a seamless service in a fast-paced environment.
How to prepare for a job interview at Advantage Healthcare
✨Showcase Your Organisational Skills
As a Bookings Coordinator, your ability to manage multiple tasks is crucial. Prepare examples from your past experiences where you successfully juggled various responsibilities, especially in a healthcare setting.
✨Demonstrate Excellent Communication
Communication is key in this role. Be ready to discuss how you've effectively communicated with clients and staff in previous positions. Highlight any instances where your communication skills led to positive outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially under pressure. Think of scenarios where you had to react quickly to changes or challenges, and explain how you handled them.
✨Express Your Passion for Healthcare
Convey your enthusiasm for the healthcare industry and your commitment to delivering exceptional service. Share why you want to work in this field and how you can contribute to the success of the team.
