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For Companies At a Glance
- Tasks: Join us as a Customer Service Advisor, managing energy accounts and supporting businesses with their needs.
- Company: SSE is a leading energy company committed to a net zero world, investing in sustainable solutions.
- Benefits: Enjoy flexible working, discounts on healthcare, gym memberships, and generous family entitlements.
- Why this job: Be part of a team transforming energy solutions while developing your skills in a supportive environment.
- Qualifications: Strong IT skills, attention to detail, and excellent communication are essential for this role.
- Other info: We promote an inclusive workplace and welcome applications from diverse backgrounds.
The predicted salary is between 24500 - 29000 £ per year.
Base Location: Cardiff
Salary: £29,504 - £34,747 + a range of other benefits to support your family, finances and wellbeing.
Working Pattern: Permanent | Full Time | Flexible First options available
The role
Our Business Energy teams supply over 400,000 customer supply points across a broad and diverse client base from micro businesses to large national corporates, providing a unique service to each business with a commitment to keeping our client's interests at heart and helping to control energy costs.
You will:
- Complete change of tenancies for commercial properties.
- Manage workflow to complete work items in line with age profile.
- Make outbound calls to gather the relevant information and update the systems and customer accounts.
- Send information requests to customers and manage responses.
- Receive full training for this complex process.
You have:
- Excellent IT Skills (Using our internal billing systems in addition to standard email, Word, Excel).
- Ability to manage your own workload, work well on your own initiative as well as part of a team.
- A very confident and professional telephone manner.
- Self-sufficiency with excellent attention to detail and strong accuracy.
- Excellent verbal and written communication skills.
About SSE
SSE has a bold ambition – to be a leading energy company in a net zero world. We are building the world’s largest offshore wind farm, transforming the grid to provide greener electricity for millions of people, and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.
SSE Energy Solutions support UK organisations by delivering energy and low-carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.
Flexible benefits to fit your life:
- Enjoy discounts on private healthcare and gym memberships.
- Wellbeing benefits like a free online GP and 24/7 counselling service.
- Interest-free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme.
- Generous family entitlements such as maternity and adoption pay, and paternity leave.
Work with an equal opportunity employer:
SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. Please contact Zoe at zoe.gillespie@sse.com to discuss how we can support you.
We are dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.
Ready to apply?
Start your online application using the Apply Now box on this page. We only accept applications made online. We will be in touch after the closing date to let you know if we will be taking your application further. If you are offered a role with SSE, you will need to complete a criminality check and a credit check before you start work.
Customer Service Advisor employer: SSE PLC
Contact Detail:
SSE PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the energy sector, especially the services SSE provides. Understanding their commitment to net zero and the specific solutions they offer can help you engage in meaningful conversations during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since the role requires a professional and engaging telephone manner, consider role-playing scenarios with friends or family to build confidence and refine your approach.
✨Tip Number 3
Showcase your IT skills by being prepared to discuss your experience with billing systems and software like Excel. You might even want to brush up on any relevant tools that could be beneficial for the role.
✨Tip Number 4
Demonstrate your ability to manage your workload effectively. Think of examples from your past experiences where you successfully handled multiple tasks or projects, as this will highlight your self-sufficiency and attention to detail.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Customer Service Advisor position. Tailor your application to highlight how your skills and experiences align with these expectations.
Highlight Relevant Skills: Emphasise your excellent IT skills, attention to detail, and communication abilities in your CV and cover letter. Provide specific examples of how you've successfully managed workloads or handled customer interactions in previous roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your enthusiasm for the role and the company. Mention your understanding of SSE's commitment to energy solutions and how you can contribute to their mission.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor.
How to prepare for a job interview at SSE PLC
✨Showcase Your IT Skills
Since the role requires excellent IT skills, be prepared to discuss your experience with billing systems and software like Excel. Highlight any specific projects or tasks where you successfully used these tools.
✨Demonstrate Your Communication Skills
As a Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently, both verbally and in writing. Consider preparing examples of how you've handled customer interactions in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and attention to detail. Think of scenarios where you had to manage your workload or resolve a complex issue, and be ready to explain your thought process.
✨Research the Company and Its Values
Familiarise yourself with SSE's mission and values, especially their commitment to sustainability and net zero. Showing that you align with their goals can set you apart from other candidates.
