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For Companies At a Glance
- Tasks: Lead CRM strategies to boost customer engagement and retention in a dynamic team.
- Company: Join Clarins, a top skincare brand with a commitment to beauty and sustainability.
- Benefits: Enjoy flexible working, generous leave, training opportunities, and a supportive work culture.
- Why this job: Be part of a B-Corp certified company that values innovation, diversity, and social impact.
- Qualifications: 3+ years in CRM, strong data analysis skills, and a passion for beauty and e-commerce.
- Other info: Remote work options available; perfect for those eager to grow in a vibrant industry.
The predicted salary is between 36000 - 60000 £ per year.
Ready to bring passion into your career? Clarins Group is a trusted French family-owned company, a leader in skincare and make-up, operating in more than 150 countries. We are looking for a Senior CRM Coordinator based in our London Head Office.
About the Job
- Supporting the Head of CRM & Consumer Data to deliver a compelling omnichannel CRM customer activation and retention strategy to increase engagement, retention, and CLTV.
- Managing the execution of all automated lifecycle campaigns, reporting on performance, and analyzing customer drivers and behaviours to meet key commercial targets.
- Working closely with the CRM and Digital teams, supporting revenue and engagement goals, managing relationships with partners like Wunderkind, and enhancing the Club Clarins loyalty programme.
- Playing a key role in identifying CRM innovations and supporting omnichannel initiatives to drive customer engagement.
About you:
- You are a Clarins fit if you are passionate about beauty, skincare, and fragrance, with a good understanding of e-commerce marketing.
- Commercially aware with a passion for industry trends.
- Highly organized, able to multi-task and adapt to shifting priorities.
- Customer-oriented, result-driven, passionate about our brand and challenges, with an entrepreneurial mindset.
- Eager to grow in a company genuinely committed to responsible beauty.
- Minimum 3 years’ CRM experience in retail or e-commerce.
- Proven experience in creating email campaigns, including triggered multi-touch journeys across email and other CRM channels.
- Able to draw strategic conclusions and recommendations from data confidently.
- Strong storytelling and copywriting skills.
- Excellent attention to detail and communication skills.
Preferred qualifications:
- Experience with loyalty programmes is a plus but not essential.
About the benefits:
- A flexible work environment, with up to 2 days of remote work per week.
- 25 days annual leave, increasing by 1 day each year up to 30, plus Birthday off.
- Development and training opportunities.
- Employee Assistance Programme.
- We Care Day – Volunteering.
If you are curious, eager to learn, and driven to take on new challenges, join us.
About Clarins Group
A B-Corp certified global leading skincare and make-up company, Clarins Group is rooted in a family history, with a passion for innovation and independence. Our purpose is "making life more beautiful, passing on a more beautiful planet," a core commitment outlined in our by-laws. Operating in over 150 countries with 8,000 employees worldwide, we are the number one skincare company in Europe and expanding rapidly in Asia and the Americas. Aligned with our CSR mission of ‘Caring for people, caring for the planet,’ we offer a rewarding and challenging work environment where everyone can thrive. This culture helped us earn Forbes' World’s Best Employers 2024 and for Women. We aim to make life more beautiful for our employees and customers. Inclusion and diversity are core values. We strive for inclusiveness and an equal-opportunity culture where everyone can reach their potential and excel. We welcome applications from all backgrounds and are members of the ILO and ENEI.
Senior CRM Coordinator - London, Hybrid - 37.5hrs employer: Clarins Group
Contact Detail:
Clarins Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior CRM Coordinator - London, Hybrid - 37.5hrs
✨Tip Number 1
Familiarise yourself with the latest trends in CRM and e-commerce marketing. Understanding current industry practices will not only help you during interviews but also demonstrate your passion for the role and the brand.
✨Tip Number 2
Network with professionals in the beauty and skincare industry, especially those who work in CRM roles. Engaging with others can provide insights into the company culture at Clarins and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific examples of successful CRM campaigns you've managed in the past. Highlighting your experience with automated lifecycle campaigns and customer engagement strategies will showcase your fit for the role.
✨Tip Number 4
Research Clarins' Club Clarins loyalty programme and think of innovative ideas that could enhance it. Presenting your thoughts on potential improvements during the interview can set you apart as a proactive candidate.
We think you need these skills to ace Senior CRM Coordinator - London, Hybrid - 37.5hrs
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Senior CRM Coordinator position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise your CRM experience, particularly in retail or e-commerce. Provide specific examples of successful email campaigns you've created and how they contributed to customer engagement and retention.
Showcase Your Passion: Demonstrate your passion for beauty, skincare, and fragrance in your application. Mention any personal experiences or insights that connect you to the industry, as this will resonate with Clarins' brand values.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also tells a story about your journey in CRM. Use this opportunity to express your enthusiasm for the role and how you can contribute to Clarins' mission of responsible beauty.
How to prepare for a job interview at Clarins Group
✨Show Your Passion for Beauty
As a Senior CRM Coordinator, it's essential to demonstrate your passion for beauty, skincare, and fragrance. Be prepared to discuss your favourite products and trends in the industry, as this will show your genuine interest in the brand and its values.
✨Highlight Your CRM Experience
Make sure to emphasise your previous CRM experience, particularly in retail or e-commerce. Prepare specific examples of successful email campaigns you've created, focusing on how you analysed data to drive customer engagement and retention.
✨Demonstrate Strategic Thinking
Clarins is looking for someone who can draw strategic conclusions from data. Be ready to discuss how you've used data analysis in past roles to inform your decisions and improve campaign performance. This will showcase your ability to think critically and strategically.
✨Prepare for Questions on Omnichannel Strategies
Since the role involves supporting omnichannel initiatives, be prepared to discuss your understanding of omnichannel marketing strategies. Think about how you would enhance customer engagement across various channels and be ready to share innovative ideas that align with Clarins' goals.
