Operation Executive, Europe

Regular London Accommodation Other Job ID: 5792

Update 2025-05-22

Job Description

About Us

Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising Trip.com, Ctrip, Skyscanner, and Qunar.

Across its platforms, Trip.com Group integrates travel resources from industry partners to help travelers worldwide pursue the perfect trip with exceptional travel products and services.

We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.

With over 30,000 employees across 30 countries in Asia, Europe, the Americas, and Oceania, we strive to expand our global markets and aim to be the world’s leading and most trusted family of online travel brands, committed to delivering the perfect trip at the best price for every traveler.

The Role

The Operations Executive will play a crucial role in ensuring the smooth and efficient operation of our hotel business development in Europe. This position involves coordinating with various departments, optimizing operational processes, and enhancing overall team efficiency.

Responsibilities

• Operational Management:
  • Implement and maintain standard operating procedures (SOPs) to enhance efficiency.
  • Collaborate with relevant teams to resolve operational issues promptly.
  • Monitor daily operational data to ensure seamless performance.
• Process Optimization:
  • Work closely with the product team to integrate new features and improvements.
  • Analyze current operational processes and identify areas for improvement.
• Data Analysis and Reporting:
  • Prepare regular reports on operational performance and present findings to senior management.
  • Collect and analyze data to track performance metrics and identify trends.
• Training Program Development:
  • Create and deliver engaging training materials, such as manuals, e-learning modules, and offsite sessions.
  • Design and develop comprehensive training programs tailored to the Business Development team for all our products and procedures.
• Needs Assessment:
  • Collaborate with team leaders to identify training needs and skill gaps.
  • Conduct regular assessments to evaluate the effectiveness of training programs and make necessary adjustments.

Qualifications

• Minimum of 3 years of proven experience in operations management, preferably within the travel or hospitality industry.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in data analysis tools and software.
• Excellent communication and interpersonal abilities. Related experience in international business is preferred.
• Strong analytical and problem-solving skills.
• Bachelor\’s degree in Business Administration, Hospitality Management, or a related field.

Why Join Trip.com Group

We offer a platform to unleash your full potential and make a global impact. Our international team embraces an open and inclusive culture that supports and respects team members both inside and outside the workplace. Whether it\’s a career or life journey, at Trip.com Group, you can define your own path, set goals, and celebrate your successes.

Additional benefits include:

• Rapid growth opportunities across various levels and functions globally.
• Encouragement of internal transfers and a global job rotation program to pursue international careers.
• Learning opportunities in leadership, soft skills, and professional expertise.
• Flexible work arrangements.
• Company-sponsored events during holidays, birthdays, and team-building activities.

Click the link to learn more about what makes Trip.com Group a leading global travel service provider.

Discover more about how this is a trip where both your career and life can flourish!

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